Configuring alert email

The Alerts submenu lets you configure the FortiVoice unit to notify selected users (including administrators) by email when specific types of events occur and are logged. For example, if you require notification about system activity event detections, you can have the FortiVoice unit send an alert email message whenever the FortiVoice unit detects a system activity event.

To set up alerts, you must configure both the alert email recipients (see Configuring alert recipients) and which event categories will trigger an alert email message (see Configuring alert categories).

Alert email messages also require that you supply the FortiVoice unit with the IP address of at least one DNS server. The FortiVoice unit uses the domain name of the SMTP server to send alert email messages. To resolve this domain name into an IP address, the FortiVoice unit must be able to query a DNS server. For information on DNS, see Configuring DNS.

You can customize the alert email. For more information, see Customizing call report and notification email templates.

This section contains the following topics:

• Configuring alert recipients
• Configuring alert categories

Configuring alert recipients

Before the FortiVoice unit can send alert email messages, you must create a recipient list.

To configure recipients of alert email messages

1. Go to Log & Report > Alert > Configuration.

   GUI field	Description
   Test (button)	Clicking on the button will send a test alert email to all configured recipients in the list.
   Alert Email Account	Displays the names of email accounts receiving email alerts.

2. To add the email address of a recipient, click New.

   A single-field dialog appears.

3. In Email to, enter a recipient email address.
4. Click Create.
5. To add more users, repeat the previous steps.

Configuring alert categories

Before the FortiVoice unit can send alert email messages, you must specify which events cause the FortiVoice unit to send an alert email message to your list of alert email recipients (see Configuring alert recipients).

To select events that will trigger an alert email message

1. Go to Log & Report > Alert > Category.
2. Enable one or more of the following event categories:

   GUI field	Description
   Critical events	Send an alert email when the FortiVoice unit detects a system error that may affect its operation.
   Disk is full	Send an alert email when the hard disk of the FortiVoice unit is full.
   HA events	Send an alert email when any high availability (HA) event occurs.
   Archive quota is exceeded	Send an alert email when the recorded call archiving account reaches its quota of hard disk space. For information about recorded call archiving account quota, see Archiving recorded calls.
   Deferred emails # over	Send an alert email if the deferred email queue contains greater than this number of email messages. Enter a number between 1 and 10 000 to define the alert threshold, then enter the interval of time between each alert email message that the FortiVoice unit will send while the number of email messages in the deferred email queue remains over this limit.
   RESTful service alert	Send an alert email if the RESTful server does not respond to FortiVoice inquiries. Enter the interval of time between each alert email message that the FortiVoice unit will send while the RESTful server does not respond to FortiVoice inquiries.
   Generate daily call summary at hour	Send an alert email with a daily call summary including the number of total calls, long distance calls, and international calls. You need to enter the time for generating the summary which is for the 24 hours period prior to the time you set. For example, if you set 09:00, the summary will be for the period from 9 am of the previous day to 9 am of the day when you receive the alert email.
   PRI alarm	Send an alert email when the PSTN digital line has a problem. This option is not available for every FortiVoice model.
   FXO alarm	Send an alert email when the PSTN analog line has a problem. This option is not available for every FortiVoice model.
   Trunk lines are saturated	Send an alert email when the SIP/PSTN/PRI trunk lines are fully occupied. SIP trunk alert only works if you select Overflow check when configuring SIP trunk. See Configuring VoIP trunks.
   Massive SIP authentication failure	Send an alert email when big scale SIP authentication sessions fail.
   Daily Security Audit report	Send an alert email with a daily security audit.
   Entitlement changed	Send an alert email when an entitlement has expired. If your FortiVoice phone system uses entitlements, you can view them in the License Information widget.
   SIP trunk/office peer connectivity alert	Set the time interval (hours) for sending an alert email. Click + and select the trunks of which an alert email is sent when a trunk has an issue.

3. Click Apply.