Configuring analog voice trunks

This section applies to the following models only: FVE-20E2 FVE-50E6

To configure an analog voice trunk

1. Go to Trunk > Analog > Analog.
2. Click New.
3. Configure the following:

   GUI field	Description
   Trunk Setting
   Enabled	Select to activate the trunk.
   Name	Enter a name for this trunk.
   Display name	Enter your caller ID, such as Example Company.
   Number	Enter the phone number provided by the VoIP service provider.
   Hardware Property
   Port	Click + and select the FXO ports you want for this trunk. Click Close. Each FXO port provides an analog phone line for a FXO device, such as a phone or fax.
   Max channel	Indicates the total number of channels on the trunk.
   Max outgoing channel	Enter the number of outgoing channels out of the maximum number of channels on the trunk.
   Fax
   Automatic fax detection	Selecting this option may cause the following behaviors: Delay the call response time on this trunk by automatically adding two ring tones to detect incoming fax signals. Affect toll charges on incoming lines. Select for the FortiVoice unit to detect incoming fax signal on this trunk automatically.
   Forward to DID mapping extension	This option is available when you select Automatic fax detection. Select this option if a DID number is mapped directly to an extension to receive voice and fax calls (see details in To map a personal fax DID number). Faxes will be sent to the extension’s personal fax account, accessible through the User Portal. In Forward to eFax account (next field), select an eFax account (as configured in Receiving faxes). Should a fax fail to be received by the DID mapping extension, the FortiVoice will use this eFax account as a fallback.
   Forward to eFax account	This option is available when you select Automatic fax detection. Select or edit an eFax account to receive faxes. To add a new eFax account, click +. For details about the eFax account configuration, see Receiving faxes.
   Phone Number	Adding a phone number in this field is optional and for information purposes only. The phone number supports digits from 0 to 9 and a maximum of 63 digits. Click New to add a phone number provided by your VoIP service provider. Click Create when done. You can add multiple phone numbers.

4. Click Create.

To configure the PSTN settings of an analog voice trunk

This section applies to the following models only: FVE-20E2 FVE-50E6

You can configure the PSTN settings of the analog voice trunk to match the same setting of your PSTN service provider.

1. Go to Trunk > Analog > Analog.
2. Select a trunk.
3. Click PSTN Setting.
4. Configure the following:

   GUI field	Description
   Name	The name of this configuration. This is view-only.
   Codec	Select the Codec for the trunk.
   Caller ID signalling	Select the caller ID signalling standard per your phone company’s request.
   First digit timeout Match digit timeout	Enter the timeout in milliseconds. The following example explains both timeout settings using default values. The user picks up the phone handset and hears a dialtone. If the user does not enter a digit within the specified 16 seconds (first digit timeout), the dialtone restarts. After pressing the first digit, the user has 3 seconds (match digit timeout) to enter the next digit. After the user’s finger is off the button, the timer resets and the user has another 3 seconds to enter the next digit and so on. When the 3-second timer expires, the phone number is identified as complete, and the call is attempted. The default First digit timeout is 16000. The default Match digit timeout is 3000.

5. Click OK.