Hotel management

You can use a property management system (PMS) to manage your hotel services. The PMS can be connected to a PBX such as the FortiVoice unit to configure a customer’s room phone by displaying the customer’s name on the phone, emptying voicemails when a new customer checks in, logging phone calls, setting wake-up calls, and other services. You can also set the room condition codes for room maids to record the room cleaning status using the room phone.

All PMSs that support the Mitel protocol work seamlessly with FortiVoice. However, in the hospitality industry, there are many PMSs using their own proprietary implementation that do not support the Mitel protocol.

Thankfully, FortiVoice supports the Comtrol’s Lodging Link solution, which works as a middle-ware that translates commands between a third-party PMS and a guest service system such as FortiVoice.

The following recipe guides you through the process of configuring FortiVoice to work with a PMS by using the FortiVoice comtrol interface.

After configuring FortiVoice, configure and connect your own PMS to FortiVoice. For more details, see your PMS manual.

Hotel management is only available if you have purchased the hotel management license and uploaded that license to the FortiVoice phone system.

This section includes the following recipes:

• Configuring PMS settings
• Configuring hotel management options
• Defining minibar codes
• Configuring room status