Hotel management

All property management systems (PMS) that support the Mitel protocol work seamlessly with FortiVoice. However, in the hospitality industry, there are many PMSs using their own proprietary implementation that do not support the Mitel protocol.

Thankfully, FortiVoice supports the Comtrol’s Lodging Link solution, which works as a middle-ware that translates commands between a third-party PMS and a guest service system such as FortiVoice.

The following recipe guides you through the process of configuring FortiVoice to work with a PMS by using the FortiVoice comtrol interface.

After configuring FortiVoice, configure and connect your own PMS to FortiVoice. For more details, see your PMS manual.

FortiVoice requires a hotel management license for this configuration.

This section includes the following recipes:

• Configuring PMS settings
• Configuring hotel management options
• Defining minibar codes
• Configuring room status