Taking a pause from queues
Take a pause from answering calls in queues without logging out of queues by assigning a pause reason code. Let's say that you initially assign Lunch break as the reason code but you will be attending a meeting immediately after lunch. The call center console allows you to reset the reason code to Meeting and extend your pause from answering calls in queues.
To assign a reason code
- Click Pause/Resume.
- Click Pause.
- Select queues.
- Select a Reason code.
- Click OK.
To reset a reason code
You can stay on pause from taking calls but you change the assigned reason code.
- Click Pause/Resume.
- Click Reset Reason Code.
- Select a new Reason code.
- Click OK.