FortiVoice sends a new queue call to the agent before the end of the period specified in the Wrap up time option (Call Center > Call Queue > Call Queue).

The operator outbound call is not recorded in Monitor > Call History.

FortiVoice shows the Entitlement section (Phone System > Profile > User Privilege) but the user did not install the entitlements.

A FortiVoice Gateway GS16 or local survivability branch extension is missing a SIP profile.

On a partially managed FortiVoice local survivable gateway (LSG) with the Central trunk fallback to branch option enabled, the user hears no audio on an outbound call when the fallback to branch happens.

When an emergency call initiates a message group text, the emergency call does not show the call status (success or failure).

FortiVoice does not always ring the agent that has completed the fewest calls in the queue.

FortiVoice forwards diversion calls to the destination specified in the To: header instead of the request URI.

The Monitor > Call History shows double call detail records (CDR) for every inbound call.

When an inbound call has a calling number containing a plus (+) sign and the called ID is empty, the caller ID name modification does not work.

When FortiVoice forwards a call, it is using the trunk main number as the diversion header instead of the DID mapping number.

When the user dials * plus the <extension number> to reach the voicemail directly without ringing the phone, FortiVoice interprets the combination as a feature code.

The Call History menu on the FON-x80 phone and user portal does not show missed calls.

The call priority is not applied for the fax DID mapping when the trunk is set or unset.

After a user clicks the download link from the voicemail notification email, the voice message still shows as new on the user portal.

When a user clicks the Save button in the voicemail notification email, the .txt and .wav files are moved to Old folder, but the .WAV file is left in the Inbox folder.

Call recordings in Monitor > Call History are showing errors and not showing up when searching in Monitor > Storage.

When a user barges a call, there is a delay to hear the ongoing conversation.

A phone fails to register an extension configured with a long user privilege name.

After an upgrade to version 6.4.7 GA, FortiVoice shows a Subscript out of range error when trying to import a report (CSV file) in the report analysis.

FortiVoice is purging call recordings based on the trunk policy type.

The Max In Talk Time in the Queue Summary report can show mistakenly as 10:00:00 for some queues.

FortiFone Desktop Softclient version 3.0.13 does not show missed calls, when the extension is included in a ring group.

When an administrator initiates a LDAP extension synchronization, FortiVoice updates the extensions with a new generated SIP password and personal password.

Monitor > Extension & Device > Hot Desking shows an empty Display Name column.

FortiVoice shows the Display name of the ring group instead of the agent's extension on the CDR.

When an agent accepts an incoming call using the FortiFone softclient for Android, the CDR shows the Display Name of the Ring Group instead of the agent extension.

The CDR shows duplicate entries when FortiVoice routes calls to a ring group using an inbound route or the auto-attendant option.

FortiVoice attempts to connect to a random IP address when FortiVoice has the remote management enabled and is not registered in FortiCloud.

The disabled LDAP extension connector is still synchronizing the extensions.

Third-party phones are subscribing to presence events.

The Call History recorded call link shows an error page Failed: Unknown reason.

When a ring group (Extension > Group > Ring Group) has five or more external numbers and the ring mode is set to sequential, FortiVoice proceeds to dial these numbers successively but the fifth number cannot be reached.

Enabling or disabling the Retain original caller ID setting in an office peer configuration gives the same result.

In an office-peer setup, a user transfers a call using an interactive voice response (IVR) and the extension does not ring.

FortiVoice synchronizes its time with the NTP server at irregular intervals.

An auto-attendant caller cannot access the greeting in the selected language.

The call center console does not show the queue pop-up alert or email.

The Call Recording Download link in Monitor > Call History > Call Detail Record (CDR) does not work for a secondary unit of a high availability system.

After addressing the storage issue on a primary unit in a high availability setup, the cmdb locks up.

When an extension has a secondary account and the number of provisioning lines (reserved lines) is set to 0, the programmable key with the Reserved for Line function for Account 1 does not show the configured label.

Some programmable keys do not work when the user presses them and some LEDs are off.

FortiVoice logs out all agent group members without checking whether the members still belong to the queue or not.

The memory usage increases significantly after a Fortivoice upgrade from 6.4.5 GA to 6.4.7 GA.

When a user performs a blind transfer to extension 6313 using *6313, FortiVoice interprets *6313 as a feature code and disconnects the call.

If the FortiVoice administrator exports generic extensions to a CSV file and then imports the same CSV file, FortiVoice resets the generic extensions to FortiFone.

Phones intermittently become unregistered in multiple survivability branch locations.

The FortiVoice user portal displays the system directory (Contact > Directory) intermittently.

In the call centre console, the Recent Calls widget only shows calls that the logged in Agent makes and receives.

The Email Addresses field (Extension > Extension > IP Extension) is case sensitive. The Reset Password link on the user portal accepts passwords that do not meet the requirements.

When the administrator changes the audio file in Announce queue name (Call Center > Call Queue > Call Queue - Additional Setting, Distinctive Setting for Agent), FortiVoice continues to play the old audio file.

The administrator reboots FortiVoice and then FortiVoice deletes the personal voicemail greeting.

When you add a new member to a user group of a pickup group, the new extension cannot pick up calls.

The FortiFone softclient for desktop configuration uses the external SIP server address instead of the voice URL host address for the external FortiVoice URL.

The Agent widget in the call center console sometimes refreshes and loses its statistics for the day.

FortiVoice shows an error when the administrator uses the GUI to set the call queue business schedule when it is empty.

FortiVoice does not show all comments when the user selects the Cover Sheet type as Dynamic on the user portal.

FortiVoice can record a call answered by an extension in a ring group and show the recordings in Monitor > Storage > Recorded Call but does not show call information details.

FortiVoice applies the incorrect schedule profile for the queue call handling.

FortiVoice does not translate all column headings in a synchronization report (Phone System > LDAP > LDAP Connector, Actions - Sync Report).

In a FortiVoice local survivable gateway (LSG) setup with the Phone directory option set to Branch directory, the FON-x80 phones show contacts from the main office (FortiVoice phone system), not the branch office.

When the administrator adds more than one entry in Normal Call Handling (Extension > Extension > IP Extension - Edit Preference), FortiVoice shows a cache level error.

Using a short display name for ring group(s) causes FortiVoice to drop active calls and experience a delay in accepting new calls.

The call detail record (CDR) shows an inconsistent callee display name when the call goes through a call queue.

FortiVoice deletes LDAP user extensions when it fails to connect to the LDAP server.

FortVoice shows a gateway timeout error when the user accesses the auto-attendant page.

When FortiVoice forwards a call to an external number, FortiVoice matches the call to the forwarding number instead of the caller ID.

When the user ID of an LDAP extension includes a period, the import changes the user ID to the extension number.

In the user portal, the conference voicemail PIN or personal code is copied to the Specific field.