Resolved issues
The following issues have been fixed in the FortiVoice 6.4.6 release. For inquiries about a particular bug, contact Fortinet Customer Service and Support.
|
Bug ID |
Description |
|---|---|
|
714207 |
Directory is missing some extensions and has duplicate entries. |
|
757772 |
Possible memory leak from repeated calls for ExtensionStatus. |
| 773047 |
The maximum_expiration value of the extension address of record (AOR) is not updating after modifying the Internal extension registration interval in System > Advanced > SIP on FortiVoice. |
| 776756 |
After updating a SIP profile to use TLS, the FortiVoice system loses the address of record (AOR) of the phone and the phone cannot receive calls. |
|
794646 |
The auto dialer of a campaign does not hang up the call after the message has finished playing. |
| 806160 | Calls are delayed to and from the branches (FVE-20E4 and FVE-50E6) in a local survivable gateway (LSG) deployment. |
| 806236 | Call queue statistics are showing discrepancies. |
| 807863 | The list in Monitor > Call History > Call Detail Record (CDR) is blank and the logs are missing call history archive files. |
| 808653 | When generating a call center report using the Agent Call Detail Report query, the FortiVoice system does not apply the Period setting correctly. |
|
810188 |
Call reports show inaccuracies. |
| 810870 | The FortiVoice system allows the user to set a DID mapping with an empty extension setting. |
|
814491 |
The emergency call email notification can show an incorrect Emergency caller ID. |
| 815380 | When the Display Name field of an extension exceeds 20 characters, the FortiVoice UI does not display a warning. |
| 817698 | In Call Routing > Inbound > DID mapping, a new DID number requires validation. |
|
821417 |
An incremental database synchronization should work on the secondary heartbeat port while there is a primary heartbeat port failure. |
|
821554, 841037 |
FortiVoice has database system errors in logs. |
|
823703 |
The agent duration timer resets in the call center console when the FortiFone softclient deregisters with FortiVoice. |
|
826185 |
FortiVoice is inconsistent in sending queue alerts by email and showing alert messages in the call center console. |
|
828274 |
The any_time schedule in Phone System > Profile > Schedule needs to be read-only. |
|
828517 |
In Hotel Management > Setting > PMS, the Network Setting values do not clear after a validation failure. |
|
828598 |
The LDAP synchronization sets FortiFone softclient licenses to 0. |
| 828908 |
The FortiVoice system routes inbound diversion calls to the destination specified in the To header instead of the Request-URI. |
|
832026 |
The FortiVoice user portal does not show voicemails for LDAP extension users. |
| 832956 | Fix a typo in the set fortilink-interface <port_number> CLI command under config system auto-provisioning. |
|
833352 |
The list of voicemail owners in the FortiVoice user portal is missing the extension number. |
|
835146 |
The speed dial code is not saved in Call Feature > Speed Dial > Number. |
|
836597 |
The call center console shows inaccurate call statistics in the Queue Stat Today widget. |
|
838269 |
The FortiFone certificate for Apple Push Notification service (APNs) must be updated. |
|
840213 |
A phone's configuration with an empty SIP server parameter causes issues after a migration. |
| 840230 | The database incremental synchronization keeps reloading on the secondary FortiVoice system. |
| 840383 | A dynamic call queue is not routing calls to intended agents. |
|
841038 |
The FortiVoice system fails to handle calls and replies a 404 error to the SIP provider because of database issues. |
| 841040 | The FortiVoice system does not handle calls and sends a 404 error to the SIP provider. |
|
842130 |
The FortiVoice user portal does not block the download of a fax document that is in a Sending state. |
| 842263 | The phone receives phantom message waiting indicator (MWI) notifications. |
|
842565 |
The call center console is missing a number of items in the Agent and Waiting Caller widgets. |
|
844278 |
The generation of reports in Log & Report > Call Report > Call Report stopped working after a FortiVoice upgrade. |
| 844290 | When accessing the Monitor view in the call center console, the FortiVoice system shows a Failed to retrieve object error. |
| 844435 | The Dialed Number Match of an inbound dial plan incorrectly matches any dialed number. |
| 845823, 849598 | Extension appearance keys do not work on FON-x80 phones. |
| 846348 | The secondary FortiVoice system is out of synchronization with the primary FortiVoice system because the default DID mapping rules are in a different order. |
| 847163 | After upgrading the firmware, the FortiVoice system does not receive faxes. |
| 847222 | After upgrading the firmware, the customer schedule profile does not work. |
|
847518 |
Blocking a business contact entry in the FortiVoice user portal moves the entry to the system block list. |
| 847522 | The call detail record (CDR) shows duplicate entries for every inbound call. |
|
849598 |
The FortiVoice system has issues with extension appearance. |
|
850979 |
UI changes need to be addressed in Phone System > Review > MWI Auditor. |
| 851826 | The FortiVoice user portal is showing voicemail messages with a date of 1969-12-31. |
|
852983 |
The FortiVoice system shows a 603 error when an external caller is calling an extension or an extension is calling another extension. |
|
853949 |
Replace the system default music on hold file with an alternative licensed music file. |
|
854661 |
The clone function should validate that the specified name is unique. |
| 854818 | The ring duration configured in Extension > Extension > Preference is not pushed from the central office to the branch office in a local survivable gateway (LSG) deployment. |
|
855116, 855490 |
The FortiVoice system is running processes on high-memory usage. |
|
857956 |
The Phone System > Contact > Directory does not display configured extensions. |
| 858365 | The Phone System > Profile > Schedule allows a start time that is later than the end time. |
|
858442 |
Users cannot delete announcements created in Call handling > Call process on the FortiVoice user portal. |
|
858834 |
When a user places a call on hold using the FON-x80 phone, the phone activates the speaker phone mode. |
| 862114 | When the LDAP contact search is enabled by default on FON-x75 phones, it can cause some confusion when the user dials 911. |
|
862458 |
Security > Intrusion Detection > Setting is enabled but it's not working for SIP Register and Invite. |
|
863204 |
The maximum upload sizes of prompt sound files and music on hold files need to be increased. |
|
863844 |
FortiVoice shows an incorrect error message when users upload a prompt sound file or music on hold file that is not a WAVE file (.wav) in PCM format. |
| 863971 | The phone user tries to listen to a new voicemail but can only hear prompts for First and then Press 5 to replay the message. |
|
864734 |
Extension > Group > Pickup Group does not allow the addition or deletion of entries in Pickup by members. |
|
865992 |
FortiFone FON-380 appears as FON-670i on the FortiVoice system. |