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Table of Contents

Resolved issues

The resolved issues listed below do not list every bug that has been corrected with this release. For inquires about a particular bug, contact Fortinet Customer Service & Support.

Bug ID

Description

725531

FortiVoice always uses the SIP trunk main number as the caller ID when performing Follow me.

712281

The LDAP service has issues.

727810

Conflicting extensions are deleted in FVE-1000E after the firmware upgrade.

692142

Two email templates need to be removed from the administration GUI.

729858

Phones are unable to register with FortiVoice after the firmware upgrade.

726998

The extension caller ID is sent out from SIP trunk when an extension calls another extension with call forwarding or twinning enabled.

727345

FortiVoice fails to send requests to the SFTP server and is unable to create the directory on the server.

716985

The INVITE message has no diversion header when an inbound call is forwarded to a SIP trunk.

729384

Extensions with DID mapping do not deliver the mapped display names when calling a PSTN number.

724471

FortiVoice sends hyphens as DID on the outbound calls.

728504

Calls are not routed to the call queue and all queue members become invalid.

721579

Adding a department to a paging or ring group shows members as 0/0.

719724

The LDAP connector applies incremental sync to all phones instead of only the changed accounts.

705419

Logs are needed for HA database synchronization.

722307

ICE mapping is missing from the FortiFone Softclient for Desktop GUI.

721187

The IVR survey comment link fails to display the message.

698957

A CLI command is needed to force the primary FortiVoice unit to create the new database snapshot.

709339

There is wrong information for the virtual number report and new feature request.

724151

The HA database does not synchronize after changing the peer IP configuration.

715970

Inbound call routes are not followed.

719718

The new call parking timeout setting is not observed in actual parked call unless the PBX is rebooted.

720972

When sending a fax from the user portal to a number starting with "0", "0" is automatically stripped even if there is no stripping in the fax dial plan.

723896

The Operator Console does not refresh automatically.

724443

The database synchronization stops working on the FortiVoice secondary unit.

712079

The fax extension device status always shows "Never registered".

715022

The registered fax extension's IP address does not show on the FortiVoice GUI.

721552

Voicemail forwarding is not functional for extensions with a user ID instead of a number as the name.

722929

The phone firmware upgrade logic does not allow for the creation of upgrade jobs for newly added phones.

707549

The CDR record is empty for emergency barge calls.

722507

The FortiVoice phone profile pushes wrong date format to FortiFone-175.

722819

In LSG branch paging, updating the branch paging number does not work when being called.

721779

The call is disconnected when using the dial by name directory.

721198

The extension caller ID is shortened for calls between internal extensions.

723473

The phone type information is lost when importing extensions.

717017

Importing a CSV file with a blank phone type sets the phone type to FortiFone, making it impossible to set up the generic phones from the CSV file.

711417

The internal IP address in the phone configuration is 192.168.1.99 when the PBX port IP mode is set as DHCP.

724133

The size of the .wav file keeps increasing.

720157

Survivability branch extensions lose registration.

714188

An extension with the access to multiple mailboxes fail to access them.

703480

For FON-x80, the text message screen is not automatically switched to the "Answer" mode for incoming call if the text message is displayed on the phone.

724448

The FortiVoice secondary unit displays some error messages.

712944

The call is not recorded when calling into a ring group.

718506

Multiple mailboxes are not accessible unless the General Voicemail is assigned to the extension.

700701

Ring-back actions for park calls are inconsistent.

711271

The mail authentication fails because its password has some special characters.

719053

FortiVoice 6.0.8 and 6.4.3 firmware does not allow the FortiFone firmware upgrade for FON-350i.

721892

In read-only mode, the FortiVoice Firmware popup is entirely accessible.

719009

The FortiFone softclient for mobile password field is not empty when an extension is added from the LDAP connector.

722379

Calls transferred from the call center call queue fail.

654223

The Call Detail Record misses data.

721887

The Password Policy page is fully editable in read-only mode.

722805

Unable to configure LSG branch paging with the password policy enabled.

722383

MAC addresses are not listed in Phone System > Review page.

710981

In the Softclient for Desktop template, the PBX deployment mode value for "on premise" is changed from "on-premise" to "onpremise".

669546

The LSG configuration change should not create a popup message for a job change.

711973

Language field headings for the extension export and import are not consistent.

711322

A popup error appears by clicking OK twice after a firmware upgrade.

713889

Unable to add or make any changes to the call queue.

715638

The provd daemon is terminated multiples times.

715977

The remote extension does not work.

716958

The mobile license is not displayed in the Soft FortiFone tab.

713561

When an extension is disabled, its user portal access should not be allowed.

714437

The preference reset does not use the user-defined default time zone.

715987

The Quick Mode User Portal Preferences does not offer the option to create a quick mode.

715952

The disabled Personal Blocked Number list should not allow the addition of a personal contact to the list.

715629

The page toggles on Programmable Keys and Phone profile pages are missing.

715706

The provd daemon keeps restarting.

711361

Sorting recorded calls by time does not function correctly.

711411

Users can update other extension's user conferences in the User Portal.

711295

The deleted users are still able to schedule conferences in the User Portal.

690267

Quotation marks in display name break FON-x80 configuration.

714132

Upgrading from build 260 to build 263 loses the queue configuration.

711305

When there is no Call Center license, the Call Center elements should be hidden for the Call Queue feature.

711791

Call Queues with duplicate numbers can be created from the CLI.

716602

In Extension Preference > Quick Mode, "Click to define" of the second or third mode returns "range error".

711319

The firmware upload generates the angular errors in the GUI console.

711977

When importing extensions, the number of columns does not match the number of headers.

711312

The Call Recording search finds values but cannot display them. Searching by duration produces blank results.

711968

The FortiFone time on display is changed to 1+/- hour after an update is being performed in the background.

719777

The conference scheduling mechanism is broken.

710593

Cyrillic characters are displayed correctly in the extension display name but wrong on the phone.

719899

Resource management for deadlock prevention and avoidance needs improvement to address service lockup conditions.

714184

Greek letters show as symbols and make extension numbers wrong.

721173

When editing the outbound call handling schedule of calendar type, an empty pop-up shows.

694879

The duplicate number prevention mechanism does not always work.

720379

Contacts imported to auto dialer in CSV format cannot be removed.

701238

FON-580 needs to be added to the admin GUI when creating an extension.

714045

Call blind transfer to other extensions in central office fails on some FortiFone phones with LSG gateway.

722552

Receiving faxes through a GT02 or a GO08 fails.

713957

The IVR survey reports do not display the IVR survey items.

718480

The User Portal login page is still open even if it is disabled.

707705

The amimond daemon crashes.

721829

The General Voicemail notification is not sent to the extension when voicemail is disabled in the user privilege for the extension.

721870

The new call queue configuration cannot be synchronized to the HA slave.

719791

DID mapping does not work when the SIP provider sends "phone-context" in the URI.

691029

Voicemail forwarding is not functional for extensions with user ID instead of number as the name.

720368

The system SIP module becomes unresponsive under certain conditions.

706769

In the Operator Console, the Active Call widget requires a manual refresh to enable the Transfer button.

710453

The scheduled backup configuration file is missing.

696251

"Max Queue Talk Time" for "Hour of Day" has the incorrect value.

715460

Error messages are found in the system logs during the sanity test.

699517

A previously registered extension is still reported as registered even if it is disabled.

716725

The custom type office peer does not send SIP traffic to the recipient office peer.

705026

SIP stops responding.

707128

The FortiVoice phone system does not follow the quick mode call handling process.

711449

A SIP password change using the system CLI does not properly update the extension user account.

702233

The phone system routes a call to outbound while trying to retrieve a parked call by dialing the slot number.

714183

Users cannot select a mailbox to enter while multiple mailbox prompt is playing.

715797

Call waiting still works even if it is disabled on the extension.

717026

The fastagid process exits with exception multiple times a day.

698951

The Dial Plan framework needs improvement to address intermittent service lockup conditions.

715470

In the Call Center Waiting Caller widget, a call is reported as abandoned when transferring a caller to another queue.

716041

The system exits with exception during reporting of a transfer out of a call queue.

716484

The fastagid daemon exits unexpectedly a couple of times during the scaling test.

714486

Call Waiting is always enabled when the FortiFone softclient license is enabled.

704266

Unable to route inbound calls to multicast-paging group with the inbound rule "Dial Local Number" call handling action.

709826

The redundant interface does not work after a reboot.

710704

The Call Center calls are pushed to the FortiFone softclient for mobile.

628309

Filter and icon tool tips are missing for password auditor.

710035

Clicking the Pickup button under the Active Call widget in the Operator Console does not pick up the call.

721875

Read-only rules are not followed in various fields.

727370

In Log & Report > CDR > Submit CDR > New > Custom Value, click New and the page does not have a Create or an Ok button.

723137

In Extension Preference, enabling Twinning to Scheduled results in an empty drop-down list.

725436

In Extension Preference, Follow Me allows saving page with a duplicate "setting" name.

725348

In Extension Preference > Voice Mail Options, the Play, Erase and Download buttons are not disabled after clicking Cancel.

728457

In Call Center IVR Handling, the Play Announcement action shows a blank "Action Info" entry.

727366

When a Voip_Sip_Trunk entry is opened as a popup, it does not show the "Phone Number" table.

729273

The User Portal Fax Monitor page does not update.

728445

Creating an IVR handling rule in a second level IVR ends up placing the rule in the first level IVR.

728460

When viewing a second level IVR, the "Next IVR" action is blank.

710642

Generic Phone statuses are incorrect for complex configurations.

729096

In System > Configuration > Appearance, the Top logo pop-up window has no message and product icon. Clicking the Reset button does not show the default Fortinet logo.

730330

Align the FortiFone codec support with the FortiVoice server.

730306

Emergency barge extension has ring priority issue.

726374

Password policy does not follow the rules for specified passwords.

Resolved issues

The resolved issues listed below do not list every bug that has been corrected with this release. For inquires about a particular bug, contact Fortinet Customer Service & Support.

Bug ID

Description

725531

FortiVoice always uses the SIP trunk main number as the caller ID when performing Follow me.

712281

The LDAP service has issues.

727810

Conflicting extensions are deleted in FVE-1000E after the firmware upgrade.

692142

Two email templates need to be removed from the administration GUI.

729858

Phones are unable to register with FortiVoice after the firmware upgrade.

726998

The extension caller ID is sent out from SIP trunk when an extension calls another extension with call forwarding or twinning enabled.

727345

FortiVoice fails to send requests to the SFTP server and is unable to create the directory on the server.

716985

The INVITE message has no diversion header when an inbound call is forwarded to a SIP trunk.

729384

Extensions with DID mapping do not deliver the mapped display names when calling a PSTN number.

724471

FortiVoice sends hyphens as DID on the outbound calls.

728504

Calls are not routed to the call queue and all queue members become invalid.

721579

Adding a department to a paging or ring group shows members as 0/0.

719724

The LDAP connector applies incremental sync to all phones instead of only the changed accounts.

705419

Logs are needed for HA database synchronization.

722307

ICE mapping is missing from the FortiFone Softclient for Desktop GUI.

721187

The IVR survey comment link fails to display the message.

698957

A CLI command is needed to force the primary FortiVoice unit to create the new database snapshot.

709339

There is wrong information for the virtual number report and new feature request.

724151

The HA database does not synchronize after changing the peer IP configuration.

715970

Inbound call routes are not followed.

719718

The new call parking timeout setting is not observed in actual parked call unless the PBX is rebooted.

720972

When sending a fax from the user portal to a number starting with "0", "0" is automatically stripped even if there is no stripping in the fax dial plan.

723896

The Operator Console does not refresh automatically.

724443

The database synchronization stops working on the FortiVoice secondary unit.

712079

The fax extension device status always shows "Never registered".

715022

The registered fax extension's IP address does not show on the FortiVoice GUI.

721552

Voicemail forwarding is not functional for extensions with a user ID instead of a number as the name.

722929

The phone firmware upgrade logic does not allow for the creation of upgrade jobs for newly added phones.

707549

The CDR record is empty for emergency barge calls.

722507

The FortiVoice phone profile pushes wrong date format to FortiFone-175.

722819

In LSG branch paging, updating the branch paging number does not work when being called.

721779

The call is disconnected when using the dial by name directory.

721198

The extension caller ID is shortened for calls between internal extensions.

723473

The phone type information is lost when importing extensions.

717017

Importing a CSV file with a blank phone type sets the phone type to FortiFone, making it impossible to set up the generic phones from the CSV file.

711417

The internal IP address in the phone configuration is 192.168.1.99 when the PBX port IP mode is set as DHCP.

724133

The size of the .wav file keeps increasing.

720157

Survivability branch extensions lose registration.

714188

An extension with the access to multiple mailboxes fail to access them.

703480

For FON-x80, the text message screen is not automatically switched to the "Answer" mode for incoming call if the text message is displayed on the phone.

724448

The FortiVoice secondary unit displays some error messages.

712944

The call is not recorded when calling into a ring group.

718506

Multiple mailboxes are not accessible unless the General Voicemail is assigned to the extension.

700701

Ring-back actions for park calls are inconsistent.

711271

The mail authentication fails because its password has some special characters.

719053

FortiVoice 6.0.8 and 6.4.3 firmware does not allow the FortiFone firmware upgrade for FON-350i.

721892

In read-only mode, the FortiVoice Firmware popup is entirely accessible.

719009

The FortiFone softclient for mobile password field is not empty when an extension is added from the LDAP connector.

722379

Calls transferred from the call center call queue fail.

654223

The Call Detail Record misses data.

721887

The Password Policy page is fully editable in read-only mode.

722805

Unable to configure LSG branch paging with the password policy enabled.

722383

MAC addresses are not listed in Phone System > Review page.

710981

In the Softclient for Desktop template, the PBX deployment mode value for "on premise" is changed from "on-premise" to "onpremise".

669546

The LSG configuration change should not create a popup message for a job change.

711973

Language field headings for the extension export and import are not consistent.

711322

A popup error appears by clicking OK twice after a firmware upgrade.

713889

Unable to add or make any changes to the call queue.

715638

The provd daemon is terminated multiples times.

715977

The remote extension does not work.

716958

The mobile license is not displayed in the Soft FortiFone tab.

713561

When an extension is disabled, its user portal access should not be allowed.

714437

The preference reset does not use the user-defined default time zone.

715987

The Quick Mode User Portal Preferences does not offer the option to create a quick mode.

715952

The disabled Personal Blocked Number list should not allow the addition of a personal contact to the list.

715629

The page toggles on Programmable Keys and Phone profile pages are missing.

715706

The provd daemon keeps restarting.

711361

Sorting recorded calls by time does not function correctly.

711411

Users can update other extension's user conferences in the User Portal.

711295

The deleted users are still able to schedule conferences in the User Portal.

690267

Quotation marks in display name break FON-x80 configuration.

714132

Upgrading from build 260 to build 263 loses the queue configuration.

711305

When there is no Call Center license, the Call Center elements should be hidden for the Call Queue feature.

711791

Call Queues with duplicate numbers can be created from the CLI.

716602

In Extension Preference > Quick Mode, "Click to define" of the second or third mode returns "range error".

711319

The firmware upload generates the angular errors in the GUI console.

711977

When importing extensions, the number of columns does not match the number of headers.

711312

The Call Recording search finds values but cannot display them. Searching by duration produces blank results.

711968

The FortiFone time on display is changed to 1+/- hour after an update is being performed in the background.

719777

The conference scheduling mechanism is broken.

710593

Cyrillic characters are displayed correctly in the extension display name but wrong on the phone.

719899

Resource management for deadlock prevention and avoidance needs improvement to address service lockup conditions.

714184

Greek letters show as symbols and make extension numbers wrong.

721173

When editing the outbound call handling schedule of calendar type, an empty pop-up shows.

694879

The duplicate number prevention mechanism does not always work.

720379

Contacts imported to auto dialer in CSV format cannot be removed.

701238

FON-580 needs to be added to the admin GUI when creating an extension.

714045

Call blind transfer to other extensions in central office fails on some FortiFone phones with LSG gateway.

722552

Receiving faxes through a GT02 or a GO08 fails.

713957

The IVR survey reports do not display the IVR survey items.

718480

The User Portal login page is still open even if it is disabled.

707705

The amimond daemon crashes.

721829

The General Voicemail notification is not sent to the extension when voicemail is disabled in the user privilege for the extension.

721870

The new call queue configuration cannot be synchronized to the HA slave.

719791

DID mapping does not work when the SIP provider sends "phone-context" in the URI.

691029

Voicemail forwarding is not functional for extensions with user ID instead of number as the name.

720368

The system SIP module becomes unresponsive under certain conditions.

706769

In the Operator Console, the Active Call widget requires a manual refresh to enable the Transfer button.

710453

The scheduled backup configuration file is missing.

696251

"Max Queue Talk Time" for "Hour of Day" has the incorrect value.

715460

Error messages are found in the system logs during the sanity test.

699517

A previously registered extension is still reported as registered even if it is disabled.

716725

The custom type office peer does not send SIP traffic to the recipient office peer.

705026

SIP stops responding.

707128

The FortiVoice phone system does not follow the quick mode call handling process.

711449

A SIP password change using the system CLI does not properly update the extension user account.

702233

The phone system routes a call to outbound while trying to retrieve a parked call by dialing the slot number.

714183

Users cannot select a mailbox to enter while multiple mailbox prompt is playing.

715797

Call waiting still works even if it is disabled on the extension.

717026

The fastagid process exits with exception multiple times a day.

698951

The Dial Plan framework needs improvement to address intermittent service lockup conditions.

715470

In the Call Center Waiting Caller widget, a call is reported as abandoned when transferring a caller to another queue.

716041

The system exits with exception during reporting of a transfer out of a call queue.

716484

The fastagid daemon exits unexpectedly a couple of times during the scaling test.

714486

Call Waiting is always enabled when the FortiFone softclient license is enabled.

704266

Unable to route inbound calls to multicast-paging group with the inbound rule "Dial Local Number" call handling action.

709826

The redundant interface does not work after a reboot.

710704

The Call Center calls are pushed to the FortiFone softclient for mobile.

628309

Filter and icon tool tips are missing for password auditor.

710035

Clicking the Pickup button under the Active Call widget in the Operator Console does not pick up the call.

721875

Read-only rules are not followed in various fields.

727370

In Log & Report > CDR > Submit CDR > New > Custom Value, click New and the page does not have a Create or an Ok button.

723137

In Extension Preference, enabling Twinning to Scheduled results in an empty drop-down list.

725436

In Extension Preference, Follow Me allows saving page with a duplicate "setting" name.

725348

In Extension Preference > Voice Mail Options, the Play, Erase and Download buttons are not disabled after clicking Cancel.

728457

In Call Center IVR Handling, the Play Announcement action shows a blank "Action Info" entry.

727366

When a Voip_Sip_Trunk entry is opened as a popup, it does not show the "Phone Number" table.

729273

The User Portal Fax Monitor page does not update.

728445

Creating an IVR handling rule in a second level IVR ends up placing the rule in the first level IVR.

728460

When viewing a second level IVR, the "Next IVR" action is blank.

710642

Generic Phone statuses are incorrect for complex configurations.

729096

In System > Configuration > Appearance, the Top logo pop-up window has no message and product icon. Clicking the Reset button does not show the default Fortinet logo.

730330

Align the FortiFone codec support with the FortiVoice server.

730306

Emergency barge extension has ring priority issue.

726374

Password policy does not follow the rules for specified passwords.