Upgrading the PRI gateway firmware

Perform this procedure to upgrade the PRI gateway firmware.

Procedure steps

1. Identify the firmware version that is running on the gateway:
   1. In the GUI of the FortiVoice Gateway, go to Dashboard.
   2. In the Status tab, go to the System Information widget and review the Firmware version row.
   3. Take note of the firmware version and build number.
2. Identify the latest software release that is available for the gateway firmware:
   1. Go to the Fortinet Support website.
   2. Log in to your existing account or register for an account.
   3. Click Support and then in Downloads, click Firmware Download.
   4. In Select Product, select FortiVoice.
   5. In the Release Notes tab, review the FortiVoice 6.4 list to identify the latest firmware version.
   6. Compare the firmware version and build number with the firmware version that is running on the gateway.
   7. If the build number of the firmware version running on the gateway matches the one on the Fortinet Support website, then you do not need to perform an upgrade. You have completed this procedure. Go to one of the following procedures:
      • Adding a PRI gateway (auto-discovered)
      • Adding a PRI gateway (not auto-discovered)
   8. If the build number of the firmware version running on the gateway is an earlier build, then you need to prepare for an upgrade:
      1. Review the FortiVoice Phone System Release Notes. This document includes the most current upgrade information such as supported upgrade paths and may also contain details that were unavailable at the time this procedure was created.
      2. In the Download tab, navigate through the v6.00 directories to locate the firmware image file. For example, FVG_GT-v64-build0343-FORTINET.out.
      3. To download the firmware image file to your management computer, click HTTPS.
      4. Save the file on your management computer and take note of the location where you save the file.
3. Back up the configuration file:
   1. In the GUI of the FortiVoice Gateway, go to Dashboard.
   2. In the Status tab, go to the System Information widget and the System configuration row.
   3. Click Backup.
   4. Save the file on your management computer and take note of the location where you save the file.
4. Upgrade the firmware:
   1. In the System Information widget, go to the Firmware version row.
   2. Click Update.
   3. Locate the firmware file and then upload that file.

      Your web browser uploads the firmware file to the gateway.

   4. To confirm, click Yes.

      The gateway installs the firmware and restarts.

   5. To make sure that the FortiVoice Gateway GUI reloads correctly and displays all changes, clear the cache of your web browser and restart it.
5. Verify that the firmware is successfully installed:
   1. In the System Information widget, go to the Firmware version row.
   2. Make sure that the firmware version is the one that you upgraded to.

   You have completed this procedure.

6. Go to one of the following procedures:
   • Adding a PRI gateway (auto-discovered)
   • Adding a PRI gateway (not auto-discovered)