Configuring conference calls
The Call Feature > Conferencing tab lets you configure and enable conference call settings.
FortiVoice allows two types of conferencing:
- User conferencing: You can configure and enable a user conference call privilege for extension users to hold their own conference calls on the user portal. See FortiVoice User Portal Guide.
- Admin conferencing: The administrator can set up static or dynamic (calendar-based) conference calls for the users using the FortiVoice web-based manager.
To configure a user conference call
- Go to Call Feature > Conferencing > User Conferencing.
- Configure the following:
GUI field
Description
Enabled
Select to activate this conference call.
Number
Enter an extension number that is mapped to the external number callers can dial to join a conference call.
External numbers info
Click the Edit icon and enter the external phone number that callers can dial to join a conference call. Conference organizers can share it with the participants.
Music on hold
Select to play background music that callers hear after the joining message and leaving message are played.
For information on creating music on hold file, see Managing phone audio settings .
Quiet mode
Select to not record and announce participant's name.
Users
Click New to add the extension users who have the privilege to organize conference calls.
- User: Select the extension for the user.
- Conferencing ID: Enter the ID that users need to organize conference calls. You can also click Generate to get a system generated ID. Click Create.
Click View Scheduled Conferences to display the conferences that have been scheduled and pick a free time slot for your conference schedule.
- Click Apply.
To set up a static conference call
- Go to Call Feature > Conferencing > Admin Conferencing and click New.
- Configure the following:
GUI field
Description
Mode
Select Static.
Name
Enter a conference call name.
Enabled
Select to activate this conference call.
Number
Enter a number that callers can dial and enter the user PIN to join a conference call.
Setting
Display name
Enter the name displaying on the conference call extension, such as “HR”.
Attendee PIN
Enter a password for joining the conference call. A caller needs to dial the conference call number and enter this password to join the conference call. The default is 123456.
This password is always valid and should only be sent to the people who need it.
Organizer PIN
Enter the PIN number to be used by the conference organizer to host a conference call. The default is 123123.
This password is always valid and should only be sent to the people who need it.
Description
Enter any notes you have for this conference call.
Music on hold
Select to play background music that callers hear after the joining message and leaving message are played.
For information on creating music on hold file, see Managing phone audio settings .
Quiet mode
Select to not record and announce participant's name.
Recursive Schedules
If you want conference calls on repeating schedules, select this option and click New to select a schedule. Enter a password for joining the conference call and click Create.
This option is useful if you want to limit the participants to a particular recursive conference call. They can only join the conference call during the scheduled time period and by entering the password you set.
For information on setting up a schedule, see Scheduling the FortiVoice unit.
One Time Schedules
If you want to set up a one time conference call, select this option and click New to enter the start and end time. Enter a password for joining the conference call and click Create.
This option is useful if you want to limit the participants to a particular one time conference call. They can only join the conference call during the scheduled time period and by entering the password you set.
If the one time schedule conflicts with the recursive schedule, the one time schedule has priority.
- Click Create.
To configure a dynamic conference call
- Go to Call Feature > Conferencing > Admin Conferencing and click New.
- Configure the following:
GUI field
Description
Mode
Select Dynamic.
Name
Enter a conference call name.
Enabled
Select to activate this conference call.
Number
Enter the number that callers can dial and enter the user PIN to join a conference call.
Setting
Display name
Enter the name displaying on the conference call extension, such as “HR”.
Description
Enter any notes you have for this conference call.
Music on hold
Select to play background music that callers hear after the joining message and leaving message are played.
For information on creating music on hold file, see Managing phone audio settings .
Quiet mode
Select to not to record and announce participant's name.
- Click Create.
- In the conference call list, select the one you created.
- Click View Scheduled Conferences and double-click a date to schedule a conference.
- Click OK.