"Call is transferred to (XXXX)" error appears when a queue agent transfers a call to another queue.

Call Detail Report misses data.

Routing calls to a static call queue member fails if softclient is enabled on an extension.

FortiVoice does not reload when running the command "set performance-flags subscriptions-wildcard voiced-db-legacy".

The agent icon remains in "Wrap up" status and yellow when the "Pause/Resume" button is clicked to cancel Wrap up.

Agent status is not updated if *68 is used to unpause the agent.

Some columns in the Queue Agent Summary widget do not refresh properly.

The "Pause/Resume" option on the dashboard remains greyed out when agents log into the queue and pause and resume it.

The Call Handling "Effective mode" should have a plain English label and not the current code variable.

Call Center "Answered Percent" reports 103.03%.

Hourly Breakdown Reports show incorrect call answer percentage.

PMS "Data sync" status is always on 1%.

NOTIFY message sent from central PBX to LSG branch PBX results in 100% CPU usage on the branch PBX.

New recordings cannot be viewed from the web-based manager with NAS storage.

The supported programmable keys for FON-x80 should be adjusted on FortiVoice.

Hotel management PMS has "DMM does not match" error.

When forwarding calls from the FortiFone itself without using the feature code or call handling, the received call is not forwarded and is terminated directly.

FortiVoice AWS .zip file is incorrectly named.

Expired subscriptions are not being cleared and the system eventually crash due to lack of memory.

Jitter buffer does not work on 6.x firmware.

All phones and gateways lost registration from the FortiVoice for more than an hour.

Duplicate extensions are created when only an auxiliary extension is registered.

SIP trunk register retry interval cannot be manually controlled.

On the web-based manager, the FON-575 programmable keys profile shows an empty value on the Extension Appearance Setting.

The administrator login is still accessible when all admin users have trusted hosts configured.

All agents are removed from a Call Center queue after upgrading from 6.0.6 GA.

Phone configuration settings are changed for FON-380/480.

Asterisk precaution upgrade to 13.37.1 is performed.

The SIP password cannot be auto-generated if the csv file is imported with an empty SIP password or without a SIP password column.

Imported extensions do not populate under Hotel Management > Room Status.

An LSG branch extension lost its registration for over 2 minutes during a failover transition.

PMS receiving buffer overflows.

When an HA failover occurs, the secondary unit database is out of sync with the primary unit.

Call History does not synchronize to the secondary unit on the VM version of the FortiVoice phone system.

Extensions with manager profiles are unable to pick up any calls in the Call Center console even with Call Center licenses.

Web access password is not generated on CSV import even if Default User Password is set to Generated.

User Portal icons should be consistent with FON-x80 icons.

Recorded files using personal recording with + in name are downloaded as undefined .wav files and do not open in user portal.

Call waiting in queue does not ring the logged-in agent extension.

FortiVoice memory leaks when recording is enabled.

It is unable to download CDR search results using the Search Configuration dialog.

FortiVoice crashes while user does attended transfer.

Device MAC address remains in voiced.ps_endpoints DB table after it has been assigned to a new extension.

Group paging does not work.

When using either Group Page or *92 page, the page goes to the auxiliary phone instead of the main extension.

Importing or batch-editing a large number of extensions causes failure to create or update some phone configuration.

Database error appears on dashboard when HA failover happens.

HTTP session using JWT expires after idle timeout.

Creating or editing user-defined keys from the web-based manager or user portal does not regenerate fv_ext_rlist.conf.

Dnscached process still runs after disabling DNS cache in CLI.

Changing the emergency zone profile setting on a phone causes it to reboot.

GUI pages are not very responsive after staying on the active call page for some time.

FON-D71 active number of handsets are increased.

An extensions cannot be deleted if it is a member of a user group.

IVR handling variable becomes empty after selecting it.

When dialing a local number using an inbound route, the voicemail messages are in English even if the default prompt language is set to French.

Editing an LSG paging extension setting results in the survivability branch value being unset.

Editing the start time in a calendar-based schedule results in the event end time being adjusted to the start time plus 1 hour.

In the KVM environment, only 32 CPUs (cores) or below are recognized.

FortiVoice sends SIP Notify to expired subscriptions.

Ring duration for softclient is set to minimum 40 seconds.

Call center console does not refresh.

FON-570 network pass-through disrupts multicast video traffic.

The Queue Stat Today widget in the call center console of the FortiVoice user portal does not work.

Agent wrap up timer is started when an attended call transfer from one queue to another is completed.

Call queue on hold music cuts out sometimes when the system is underload.

The voicemail options to include caller ID, and date and time of message do not work in Dynamic Mode.

Sending faxes using eFax fails.

When leaving a voicemail, the system cuts the caller off after 2 to 32 (time varies) seconds into their message.

LSG speed dial rule that does not utilize pattern match fails in 6.0.x.

FortiVoice keeps sending invitations to agents under some conditions.

Office peer directory cannot be synchronized.

Using feature code *40 to park calls produces a CDR log as 4 calls.

Fax gets stuck on fax queue as sending status.

CDR log does not show who picked up a call from the pickup group.

All members under call queue and groups are lost after importing extension.csv file.

Console.fe high CPU on TAC system causes voice quality problem and dropped calls.

FortiVoice gets reloaded if idle timeout setting on web-based manager is changed.

Voicemail messages are in English even when default prompt language is Spanish.

The maximum value of ring duration is only 127 seconds in CLI even if the range is from 6 to 1800 seconds.

Date searching in queue logs and CDRs produces no results.

New fax settings are not preserved but can be applied in CLI.

Under Call Center Agent Group, sometimes members come up empty.

In Call Center, there are custom announcement delays when callback is active.

Multiple file formats output cannot be selected in Call Center Reports.

The delete button for prompt audio is grayed out.

Possible brute-force attack SIP authentication failure notifications lack information.

Traffic capture sometimes does not work for SIP trunk when SRV record is used.

FXS ring cadences are not changeable.

Upon failed attempt to connect to LSG from the FortiVoice, 404 error appears and URL displays password in plain text.

Call center agents can no longer successfully logging into queues.

Resource list of programmable keys is blank on switching mode.

Call between LSG branch extensions drops after 6 seconds.

Deleting extension is reported as being an Auto Attendant key action, even if that key action has been removed from Auto Attendant.

In Call Center Agent Call Detail Report, the Queue field is blank when outbound calls are made while agent is paused.

Wrap up override does not work.

Agents cannot be displayed properly if there are many agents in a call center report.

Total Call Center call back value remains 0 inside of the report "queue callback summary".

In User Privilege, concurrent calls can now be set to 0 (Unlimited).

Not all selected agents can be added in Call Center agent query.

In CDR Call flow, the "next page" button does not function.

Name search on both desktop and mobile softclient apps has issues.

Conference event creation is not shown in user portal.

CWE-200: Unauthenticated user can determine software-version information.

View Hierarchy option is still available when you right click an auto attendant.

Upgrading firmware for multiple GS16 on FortiVoice shows failed status.

Queue logs quick search resets on page change.

User-defined Busy Lamp Field (BLF) keys are not recorded in resource list configuration.

GUI popup window misses content.

Call limits are not accurate with multiple auxiliary phones.

Call recording policy does not allow to change the direction of "Both" when using a call queue.

There is no way to download the queue logs.

IPs that failed SIP authentication are not blocked by authserver.

Extension.csv file cannot be imported.

Lookup Name Directory does not show the display name portion for General Voicemail.

FON-480 Line/Extension/Park Appearance keys do not flash.

FON-480 Line/Extension/Park Appearance subscriptions do not work.

Call queue custom announcement plays wrong language audio.

Multiple mailbox monitoring does not work within dynamic configuration mode.

System SIP setting updates for internal network list does not take effect after applying changes.

Branch phone does not hang up after central recovery in LSG.

LSG branches that call into call queues are disconnected after around 5 seconds.

Upgrading VM - Hyper V platform to 6.0.6 B225 results in restore image failure.

Newly created eFax account number is missing.

Non Scheduled Business Hour Call Handling cannot be set up.

Agents cannot successfully log in to call queues.

Some internal LSG calls are dropping after being transferred to another internal extension.

The Call Centre queues selection bar is incorrect when it is empty.

Adding an extension to a Call Center queue does not update the fvmonitor.number_list table. Agent_type is not updated.

The fvmonitor.number_list table is not populated after a system restore at 6.0.6 GA.

New Paging Groups or Pickup Groups cannot be created.

Under Queue Alert Events, Caller Waiting Over does not work.

Calls drop when a call ring group has only softclient members.

LSG configuration push fails in some cases if hostname cannot resolve.

Error information of phone job schedule module is incorrect.

When an unassigned profile is delivered to FON-480 on an LLDP VLAN, FON-480 drops out of voice VLAN to standard LAN.

Under Monitor Log, Phone Configuration Date is off by 1 day.

User portal Operator Active Calls widget does not auto refresh to display the initial call into Auto Attendant.

Ring group call handling "Phone not connected" setting does not work.

A personal or system speed dial cannot be added when entering a mapped number with a pause in it (for example, 613;;;5554444).

Sending T.38 fax with Cisco SPA112 ATA fails if the fax extension is used.

HA secondary PBX cannot sync and is stuck on "checking snapshot info" after downgrade/factory reset/restore configuration.

Added agent members in non Call Center call queues cannot be found in datasource.

When a queue is called and the call is answered, the other agents still have a status on "Ringing" in the Agent widget.

Active Call widget does not display some calls.

In Call Center, after upgrading the Queue Agent Summary widget, the real-time longest talk time (LTT) value is incorrect.

An agent that is logged into two queues and then logs out of one queue, sees its status change to "Logged out".

Phone firmware upgrade schedule setting still shows on the web-based manager in build 228.

Monitor view for new queue is incorrect when attended calls are transferred into a queue.

Upgrading GS16 through FortiVoice fails.

Extension device association information is not displayed on the CLI as expected on secondary PBX in HA deployment.

The Active Call widget does not clear out attended calls that were transferred into the call queue.

Trunk status remains "in service" even if it is not registered.

Call Recording link does not work on Call History page.

Phone system has performance issues.

FON-175 and 375 in unassigned status are blocked by the auth server when assigning an extension to each of them.

When initiating a call back, the call record in the Active Call widget remains until it is manually refreshed.

It takes a maximum of 1 hour to upgrade offline managed devices, such as a GS16 or an LSG branch device.

When performing a *65 or *66, the Agent Widget does not update the agent status properly.

The Agent Widget displays the wrong agent status when the agent is logged out of all queues using *62.

When pausing from an extension, the Agent widget does not auto-update with the new status and reason.

The Caller field of queue Call Detail Report is populated by "" <>.

After upgrading from 5.3 GA to 6.0.7, the outbound calls that utilize pause digits receive dead air until the calls are answered.

Clicking Office Peers tab generates an error message: Gateway Timeout.

Sending fax on GO08 gets stuck after a firmware upgrade.

Phone registration fails for 5 minutes following an HA failover.

Changing an inbound rule in call routing to go to a different auto attendant causes a crash.

Branch extension does not hang up on a central failover.

User portal > Contact > Personal contact has a typo "availble".

The expired or unregistered status of extension is incorrect.