About FortiVoice logging
FortiVoice units can log multiple events. See FortiVoice log types.
You can select which severity level an activity or event must meet in order to be recorded in the logs. For more information, see Log message severity levels.
A FortiVoice unit can save log messages to its hard disk or a remote location, such as a Syslog server or a FortiAnalyzer™ unit. For more information, see Configuring logging. It can also use log messages as the basis for reports. For more information, see Configuring call center report profiles and generating reports.
This topic includes:
FortiVoice log types
FortiVoice units can record the following types of log messages. The Event log also contains several subtypes. You can view and download these logs from the Logs submenu of the Status tab.
Log types
|
Log type |
Subtype |
Description |
|---|---|---|
|
System |
Configuration change Admin activity System activity HA DHCP Monitor Voice mail DNS |
Includes system and administration events, such as downloading a backup copy of the configuration. Also includes voicemail, FortiVoice unit monitoring, and DNS events. |
|
Generic |
SMTP Activity |
Includes SMTP server events. |
|
Voice |
|
Includes phone call events. |
|
Fax |
|
Includes fax events. |
|
DTMF |
|
Includes DTMF (Dual Tone Multi-Frequency) events. |
|
Hotel |
|
Includes hotel management events, such as guest check-in and check-out. |
| Call center |
IVR |
Includes call center IVR events. |
|
AGT |
Includes call center agent events. |
|
Avoid recording highly frequent log types such as voice logs to the local hard disk for an extended period of time. Excessive logging frequency can cause undue wear on the hard disk and may cause premature failure. |
Log message severity levels
Each log message contains a field that indicates the severity level of the log message, such as warning.
Log severity levels
|
Levels |
Description |
|---|---|
|
0 - Emergency |
Indicates the system has become unusable. |
| 1 - Alert | Indicates immediate action is required. |
| 2 - Critical | Indicates functionality is affected. |
| 3 - Error | Indicates an error condition exists and functionality could be affected. |
| 4 - Warning | Indicates functionality could be affected. |
| 5 - Notification | Provides information about normal events. |
| 6 - Information | Provides general information about system operations. |
| 6 - Debug | Provides information useful to debug a problem. |
For each location where the FortiVoice unit can store log files, you can define the severity threshold of the log messages to be stored there.
|
|
Avoid recording log messages using low severity thresholds such as Information or Notification to the local hard disk for an extended period of time. A low log severity threshold is one possible cause of frequent logging. Excessive logging frequency can cause undue wear on the hard disk and may cause premature failure. |
The FortiVoice unit stores all log messages equal to or exceeding the severity level you select. For example, if you select Error, the FortiVoice unit stores log messages whose severity level is Error, Critical, Alert, or Emergency.