Mapping speed dials
For fast and efficient dialing, use the speed dial pattern to map the phone numbers, mostly outbound numbers.
You can map a speed dial code directly to a number if you only have a few numbers to map. You can also use speed dial rules to map a group of numbers.
To map a speed dial number
- Go to Call Feature > Speed Dial > Number.
- Click New.
- Enter a name for the speed dial mapping.
- For Dialed Code, enter the number based on the speed dial number pattern you set. For example, 333. For more information, see To set speed dial rules for mapping groups of numbers.
- For Mapped Number, enter the phone number to map to the speed dial code.
You can enter digits 0–9, space, dash, comma, # and *.
Speed dial pattern accepts # as the lead digit ( for example, #XX or #613XXX).
If you want to enter an auto attendant number followed by an extension, you can use comma (,) or semicolon (;) to pause the automatic dialing.
A comma pauses dialing for two seconds, for example, 1-123-222-1234, 5678#. In this case, once pressing the speed dial code you set, auto attendant 1-123-1234 is reached, and after two seconds, extension 5678 is automatically dialed.
A semicolon pauses dialing for one second, for example, 1-123-222-1234; 5678#. In this case, once pressing the speed dial code you set, auto attendant 1-123-1234 is reached, and after one second, extension 5678 is automatically dialed. - Optionally, enter a note for the mapping, such as “This is for customer A”.
- Click Create.
To set speed dial rules for mapping groups of numbers
- Go to Call Feature > Speed Dial > Rule.
- Click New.
- Enter a name for the speed dial mapping.
- For Dialed Pattern, enter a speed dial pattern supported by the FortiVoice unit, for example, *83XXX.
For information on setting speed dial number pattern, see Configuring PBX options.
- For Mapped Pattern, enter the phone number pattern to map to the dialed pattern, for example, 6112239XXX.
The mapped pattern tail's number of digits must match that of the dialed pattern.
- Optionally, enter a note for the mapping.
- Click Create.
In our example, when you dial *83111, phone number 6112239111 will be reached.