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Table of Contents

Resolved issues

The resolved issues listed below do not list every bug that has been corrected with this release. For inquires about a particular bug, contact Fortinet Customer Service & Support.

Bug ID

Description

748873 Mobile phone numbers are blank under the To column in call history for outgoing calls.
750157 The LSG device ignores the subscription renewal packet.
746598 The new AWS (Amazon Web Services) instance default password is not set to the instance ID and the pre-configured SSH key does not work.
749698 FortiVoice returns an empty string for JSON Web Token (JWT).
743516 The system shows that the voicemail message content is insufficient and is being deleted.
743798 A virtual number does not work if it is set to a single digit, such as 2,3,4...9.
745027 The extensions on an LSG branch location fail to register for a very long period of time when pushing a new configuration file to the LSG device.
709339 There is wrong information for the virtual number report and new feature request.
748066 The SIP subscription expiration time should be configurable.
731569 The DID-mapped ring group drops calls before ringing all extensions.
747391 FortiVoice Cloud has memory leak.
729974 The generated reports are inconsistent and some are missing.
729275 The active call filter does not apply to the calls placed after the filter is applied.
739993 The Cyrillic characters display incorrectly in Call Report.
747291 Deleting a table entry takes a while to happen.
744926 The FVE-500F firmware image fails to upload.
746306 The multicast group configuration is not pushed to the phone configuration.
729384 Extensions with DID mapping do not deliver the mapped display names when calling a PSTN number.
734155 The PAI header is not the external caller number but the SIP trunk main number on a twinned call.
729311 A transferred call is not recorded.
745821 When assigning an auxiliary phone to an existing extension, the Direct Call hotline time validation does not work.
737360 Unable to install FortiVoice on the AWS instance C5.
747429 When an extension dials another extension, the concurrent call limit uses the sending extension's limit when calculating the receiving extension's limit, and causes the call to go to the voicemail.
746098 SIP trunk is unavailable on an LSG device.
730306 Emergency barge extension has ring priority issue.
737815 Disabling MWI (Message Waiting Indicator) on an extension does not stop the blinking light until the voicemail is deleted.
738196 A Display name change does not automatically update on the Call Center Console Agent.
745032 Assigning a device to an extension allows changing the device type.
741833 The URL for an external phone is incorrect when the external HTTPS port is different than 443.
743153 Unable to add new calendar entries to the Dynamic Admin Conferences.
742057 A virtual number with the # sign is not dialed correctly by a physical phone.
743469 Selecting the IVR action in the virtual number call handling list is incorrect.
744675 The Internal/External and SIP Password sections are missing from the GUI when creating a new extension from an unassigned device.
743539 IVR and Survey target information should be available when they are set as action summary in some call handlings.
739510 User-defined IVR does not work in the call back queue.
745705 Default Russian system prompts are not loaded.
727345 Call recording remote archive using SFTP fails on some SSH servers.
715022 The IP address of a registered fax extension does not show on the FortiVoice GUI.
732690 Call is not recorded after following an extension's No Answer call handling.
737757 Callback function crashes frequently.
746296 Unable to upgrade FVE-500F as an LSG from the central PBX.
750183 In the user portal, under Extension Preference > Voicemail Options > Voicemail handling, when selecting Scheduled for Greeting, the table "move up/down" function fails.
745023 Audio prompts are not played when parking a call.
741037 Importing extensions with None as MAC addresses creates malformed SIP phones.
729096 In System > Configuration > Appearance, the Top logo pop-up window has no message and product icon. Clicking the Reset button does not show the default Fortinet logo.
741412 Request-URI does not use the Register (Host/IP) specified in the SIP trunk Registration settings.
740040 Mismatched extensions never disappear from the FortiVoice UI.
738818 Selecting "No answer" call handling action for a ring group does not a offer a voicemail option for an analog extension.
735501 Pressing the Park appearance key while a call is parked merges the incoming calls.
739517 The change of custom option for an auxiliary device does not trigger the phone configuration update.
730632 Backup configuration misses settings in scheduled calendar profile.
738470 Hot-desking prompt says "Please enter your extension" instead of "Please enter your extension followed by the # sign".
736470 FortiVoice fails to verify the VM license and the GUI does not show the license.
739462 The License Allocation field allows users to enter negative numbers.
706247 FortiVoice does not generate the secondary account settings in the phone configuration file.
738248 Extension appearance does not work for user assigned keys on FON-480.
711770 FON-550i can only have 14 extensions assigned to the 22 available buttons before the phone stops working.
711417 The internal IP address in the phone configuration is 192.168.1.99 when the PBX port IP mode is set as DHCP.
728253 Adding a user to a group in FortiVoice Cloud does not take effect.
742936 CLI fails to display the analog port voltage on FortiVoice Gateway GS16.
716985 The INVITE message has no diversion header when an inbound call is forwarded to a SIP trunk.
720694 Communication on LSG branch has issues when the interface is set to DHCP.
710642 Generic Phone statuses are incorrect for complex configurations.
725531 FortiVoice always uses the SIP trunk main number as the caller ID when performing Follow me.
724471 FortiVoice sends hyphens as DID on the outbound calls.
719368 FON-360i and 375 cannot get directory extensions from FVE-500F v6.0.8.
722929 The phone firmware upgrade logic does not allow for the creation of upgrade jobs for newly added phones.
724016 FortiVoice Gateway modifies the caller ID for outgoing calls with regard to the main number of the PRI trunk.
721779 The call is disconnected when using the dial by name directory.
721198 The extension caller ID is shortened for calls between internal extensions.
736499 Extensions in DND status still ring when calls come in from a call queue.
728504 Calls are not routed to the call queue and all queue members become invalid.
721187 The IVR survey comment link fails to display the message.
726374 Password policy does not follow the rules for specified passwords.
735099 When twinning is configured for an external number, calls only ring the external number, not the internal extension.
722307 ICE mapping is missing from the FortiFone Softclient for Desktop GUI.
705419 Logs are needed for HA database synchronization.
725348 In Extension Preference > Voice Mail Options, the Play, Erase and Download buttons are not disabled after clicking Cancel.
724133 The size of the .wav file keeps increasing.
717017 Importing a CSV file with a blank phone type sets the phone type to FortiFone, making it impossible to set up the generic phones from the CSV file.
707549 The CDR record is empty for emergency barge calls.
722819 In LSG branch paging, updating the branch paging number does not work when being called.
722507 The FortiVoice phone profile pushes wrong date format to FON-175.
728445 Creating an IVR handling rule in a second level IVR ends up placing the rule in the first level IVR.
728460 When viewing a second level IVR, the "Next IVR" action is blank.
712281 The LDAP service has issues.
728457 In Call Center IVR Handling, the Play Announcement action shows a blank "Action Info" entry.
723896 The Operator Console does not refresh automatically.
730804 The Amimond application crashes for call queue call transfers between extensions.
737566 LDAP connector has issues with special characters such as "@", "-", or ".".
736135 The default value of the Emergency Number for Malaysia is wrong.
736189 Denial of Service and security vulnerability need to be fixed.
731989 911 emergency number shows a red cross mark intermittently.
727723 When logging off hot-desking, an extension does not automatically return to its initial state.
712084 A fax extension (not an eFax number) is reported as the eFax type under Phone System > Review > Number.
731304 FortiVoice must be rebooted to update the Maximum Concurrent Calls change on phones.
718259 The conference display name is not displayed on an extension.
730544 Inconsistent behaviors occur when accessing online help by pressing the F1 key.
624937 On FON-175 and 375, *18 does not work when pressing # instead of Dial.
732254 Uploading a wrong firmware file does not generate a proper error.
725952 Extension appearance is not removed from the programmable key profile after being deleted.
731221 Some PDF files are sent blank through eFax.
694444 Call center has performance issues under stressful call situation if the call queue distribution setting is Ring-all.
731996 Editing the emergency number yields false conflicting values.
698957 A CLI command is needed to force the primary FortiVoice unit to create the new database snapshot.
724151 The HA database does not synchronize after changing the peer IP configuration.
730330 Align the FortiFone codec support with the FortiVoice server.
727810 Conflicting extensions are deleted in FVE-1000E after the firmware upgrade.
729858 Phones are unable to register with FortiVoice after the firmware upgrade.
726998 The extension caller ID is sent out from SIP trunk when an extension calls another extension with call forwarding or twinning enabled.
729273 The User Portal Fax Monitor page does not update.
727366 When a Voip_Sip_Trunk entry is opened as a popup, it does not show the "Phone Number" table.
721552 Voicemail forwarding is not functional for extensions with a user ID instead of a number as the name.
721579 Adding a department to a paging or ring group shows members as 0/0.
725436 In Extension Preference, Follow Me allows saving page with a duplicate "setting" name.
723137 In Extension Preference, enabling Twinning to Scheduled results in an empty drop-down list.
720972 When sending a fax from the user portal to a number starting with "0", "0" is automatically stripped even if there is no stripping in the fax dial plan.
724443 The database synchronization stops working on the FortiVoice secondary unit.
712079 The fax extension device status always shows "Never registered".
723473 The phone type information is lost when importing extensions.
724448 The FortiVoice secondary unit displays some error messages.
654223 The Call Detail Record misses data.
711293 The administrator extension user conference ID takes over user conference ID when edited by the administrator.

749686

The transferred call is taken from another extension by pressing the extension appearance key.

749276

The field for entering the firmware version is missing for FON-x75 while uploading the firmware.

749190

In FortiVoice User Portal, the Calendar portal language does not change to the language set in the extension's user portal preferences.

745034

Dialing feature code *17 plays the wrong prompt.

672707

FortiVoice voiced memory leaks in some special cases.

746672

The Message Group audio message is still sent out with the Audio option disabled.

751400

Unable to call another extension with Extension Appearance keys if both extensions are part of a Pickup Group with the Pickup by Members privilege.

741740

Incoming calls get crossed.

751598

Message group number takes the extension numbers and emergency numbers already in use.

748356

An on-hold call is stolen from another extension by pressing the extension appearance key.

731978

New voice message keeps replacing the last voice message (phase 1).

751888

The Message title in the Message Group does not save when clicking OK from the Text Message page.

741934

After placing a call on park, the user dials another extension using a programmable key but gets the parked call instead of the dialed extension.

752662

The reconfiguration of pickup groups causes SIP passwords with special characters to be corrupted and endpoints can no longer authenticate.

753595

If the SIP trunk Registration is disabled, the outbound call fails.

Resolved issues

The resolved issues listed below do not list every bug that has been corrected with this release. For inquires about a particular bug, contact Fortinet Customer Service & Support.

Bug ID

Description

748873 Mobile phone numbers are blank under the To column in call history for outgoing calls.
750157 The LSG device ignores the subscription renewal packet.
746598 The new AWS (Amazon Web Services) instance default password is not set to the instance ID and the pre-configured SSH key does not work.
749698 FortiVoice returns an empty string for JSON Web Token (JWT).
743516 The system shows that the voicemail message content is insufficient and is being deleted.
743798 A virtual number does not work if it is set to a single digit, such as 2,3,4...9.
745027 The extensions on an LSG branch location fail to register for a very long period of time when pushing a new configuration file to the LSG device.
709339 There is wrong information for the virtual number report and new feature request.
748066 The SIP subscription expiration time should be configurable.
731569 The DID-mapped ring group drops calls before ringing all extensions.
747391 FortiVoice Cloud has memory leak.
729974 The generated reports are inconsistent and some are missing.
729275 The active call filter does not apply to the calls placed after the filter is applied.
739993 The Cyrillic characters display incorrectly in Call Report.
747291 Deleting a table entry takes a while to happen.
744926 The FVE-500F firmware image fails to upload.
746306 The multicast group configuration is not pushed to the phone configuration.
729384 Extensions with DID mapping do not deliver the mapped display names when calling a PSTN number.
734155 The PAI header is not the external caller number but the SIP trunk main number on a twinned call.
729311 A transferred call is not recorded.
745821 When assigning an auxiliary phone to an existing extension, the Direct Call hotline time validation does not work.
737360 Unable to install FortiVoice on the AWS instance C5.
747429 When an extension dials another extension, the concurrent call limit uses the sending extension's limit when calculating the receiving extension's limit, and causes the call to go to the voicemail.
746098 SIP trunk is unavailable on an LSG device.
730306 Emergency barge extension has ring priority issue.
737815 Disabling MWI (Message Waiting Indicator) on an extension does not stop the blinking light until the voicemail is deleted.
738196 A Display name change does not automatically update on the Call Center Console Agent.
745032 Assigning a device to an extension allows changing the device type.
741833 The URL for an external phone is incorrect when the external HTTPS port is different than 443.
743153 Unable to add new calendar entries to the Dynamic Admin Conferences.
742057 A virtual number with the # sign is not dialed correctly by a physical phone.
743469 Selecting the IVR action in the virtual number call handling list is incorrect.
744675 The Internal/External and SIP Password sections are missing from the GUI when creating a new extension from an unassigned device.
743539 IVR and Survey target information should be available when they are set as action summary in some call handlings.
739510 User-defined IVR does not work in the call back queue.
745705 Default Russian system prompts are not loaded.
727345 Call recording remote archive using SFTP fails on some SSH servers.
715022 The IP address of a registered fax extension does not show on the FortiVoice GUI.
732690 Call is not recorded after following an extension's No Answer call handling.
737757 Callback function crashes frequently.
746296 Unable to upgrade FVE-500F as an LSG from the central PBX.
750183 In the user portal, under Extension Preference > Voicemail Options > Voicemail handling, when selecting Scheduled for Greeting, the table "move up/down" function fails.
745023 Audio prompts are not played when parking a call.
741037 Importing extensions with None as MAC addresses creates malformed SIP phones.
729096 In System > Configuration > Appearance, the Top logo pop-up window has no message and product icon. Clicking the Reset button does not show the default Fortinet logo.
741412 Request-URI does not use the Register (Host/IP) specified in the SIP trunk Registration settings.
740040 Mismatched extensions never disappear from the FortiVoice UI.
738818 Selecting "No answer" call handling action for a ring group does not a offer a voicemail option for an analog extension.
735501 Pressing the Park appearance key while a call is parked merges the incoming calls.
739517 The change of custom option for an auxiliary device does not trigger the phone configuration update.
730632 Backup configuration misses settings in scheduled calendar profile.
738470 Hot-desking prompt says "Please enter your extension" instead of "Please enter your extension followed by the # sign".
736470 FortiVoice fails to verify the VM license and the GUI does not show the license.
739462 The License Allocation field allows users to enter negative numbers.
706247 FortiVoice does not generate the secondary account settings in the phone configuration file.
738248 Extension appearance does not work for user assigned keys on FON-480.
711770 FON-550i can only have 14 extensions assigned to the 22 available buttons before the phone stops working.
711417 The internal IP address in the phone configuration is 192.168.1.99 when the PBX port IP mode is set as DHCP.
728253 Adding a user to a group in FortiVoice Cloud does not take effect.
742936 CLI fails to display the analog port voltage on FortiVoice Gateway GS16.
716985 The INVITE message has no diversion header when an inbound call is forwarded to a SIP trunk.
720694 Communication on LSG branch has issues when the interface is set to DHCP.
710642 Generic Phone statuses are incorrect for complex configurations.
725531 FortiVoice always uses the SIP trunk main number as the caller ID when performing Follow me.
724471 FortiVoice sends hyphens as DID on the outbound calls.
719368 FON-360i and 375 cannot get directory extensions from FVE-500F v6.0.8.
722929 The phone firmware upgrade logic does not allow for the creation of upgrade jobs for newly added phones.
724016 FortiVoice Gateway modifies the caller ID for outgoing calls with regard to the main number of the PRI trunk.
721779 The call is disconnected when using the dial by name directory.
721198 The extension caller ID is shortened for calls between internal extensions.
736499 Extensions in DND status still ring when calls come in from a call queue.
728504 Calls are not routed to the call queue and all queue members become invalid.
721187 The IVR survey comment link fails to display the message.
726374 Password policy does not follow the rules for specified passwords.
735099 When twinning is configured for an external number, calls only ring the external number, not the internal extension.
722307 ICE mapping is missing from the FortiFone Softclient for Desktop GUI.
705419 Logs are needed for HA database synchronization.
725348 In Extension Preference > Voice Mail Options, the Play, Erase and Download buttons are not disabled after clicking Cancel.
724133 The size of the .wav file keeps increasing.
717017 Importing a CSV file with a blank phone type sets the phone type to FortiFone, making it impossible to set up the generic phones from the CSV file.
707549 The CDR record is empty for emergency barge calls.
722819 In LSG branch paging, updating the branch paging number does not work when being called.
722507 The FortiVoice phone profile pushes wrong date format to FON-175.
728445 Creating an IVR handling rule in a second level IVR ends up placing the rule in the first level IVR.
728460 When viewing a second level IVR, the "Next IVR" action is blank.
712281 The LDAP service has issues.
728457 In Call Center IVR Handling, the Play Announcement action shows a blank "Action Info" entry.
723896 The Operator Console does not refresh automatically.
730804 The Amimond application crashes for call queue call transfers between extensions.
737566 LDAP connector has issues with special characters such as "@", "-", or ".".
736135 The default value of the Emergency Number for Malaysia is wrong.
736189 Denial of Service and security vulnerability need to be fixed.
731989 911 emergency number shows a red cross mark intermittently.
727723 When logging off hot-desking, an extension does not automatically return to its initial state.
712084 A fax extension (not an eFax number) is reported as the eFax type under Phone System > Review > Number.
731304 FortiVoice must be rebooted to update the Maximum Concurrent Calls change on phones.
718259 The conference display name is not displayed on an extension.
730544 Inconsistent behaviors occur when accessing online help by pressing the F1 key.
624937 On FON-175 and 375, *18 does not work when pressing # instead of Dial.
732254 Uploading a wrong firmware file does not generate a proper error.
725952 Extension appearance is not removed from the programmable key profile after being deleted.
731221 Some PDF files are sent blank through eFax.
694444 Call center has performance issues under stressful call situation if the call queue distribution setting is Ring-all.
731996 Editing the emergency number yields false conflicting values.
698957 A CLI command is needed to force the primary FortiVoice unit to create the new database snapshot.
724151 The HA database does not synchronize after changing the peer IP configuration.
730330 Align the FortiFone codec support with the FortiVoice server.
727810 Conflicting extensions are deleted in FVE-1000E after the firmware upgrade.
729858 Phones are unable to register with FortiVoice after the firmware upgrade.
726998 The extension caller ID is sent out from SIP trunk when an extension calls another extension with call forwarding or twinning enabled.
729273 The User Portal Fax Monitor page does not update.
727366 When a Voip_Sip_Trunk entry is opened as a popup, it does not show the "Phone Number" table.
721552 Voicemail forwarding is not functional for extensions with a user ID instead of a number as the name.
721579 Adding a department to a paging or ring group shows members as 0/0.
725436 In Extension Preference, Follow Me allows saving page with a duplicate "setting" name.
723137 In Extension Preference, enabling Twinning to Scheduled results in an empty drop-down list.
720972 When sending a fax from the user portal to a number starting with "0", "0" is automatically stripped even if there is no stripping in the fax dial plan.
724443 The database synchronization stops working on the FortiVoice secondary unit.
712079 The fax extension device status always shows "Never registered".
723473 The phone type information is lost when importing extensions.
724448 The FortiVoice secondary unit displays some error messages.
654223 The Call Detail Record misses data.
711293 The administrator extension user conference ID takes over user conference ID when edited by the administrator.

749686

The transferred call is taken from another extension by pressing the extension appearance key.

749276

The field for entering the firmware version is missing for FON-x75 while uploading the firmware.

749190

In FortiVoice User Portal, the Calendar portal language does not change to the language set in the extension's user portal preferences.

745034

Dialing feature code *17 plays the wrong prompt.

672707

FortiVoice voiced memory leaks in some special cases.

746672

The Message Group audio message is still sent out with the Audio option disabled.

751400

Unable to call another extension with Extension Appearance keys if both extensions are part of a Pickup Group with the Pickup by Members privilege.

741740

Incoming calls get crossed.

751598

Message group number takes the extension numbers and emergency numbers already in use.

748356

An on-hold call is stolen from another extension by pressing the extension appearance key.

731978

New voice message keeps replacing the last voice message (phase 1).

751888

The Message title in the Message Group does not save when clicking OK from the Text Message page.

741934

After placing a call on park, the user dials another extension using a programmable key but gets the parked call instead of the dialed extension.

752662

The reconfiguration of pickup groups causes SIP passwords with special characters to be corrupted and endpoints can no longer authenticate.

753595

If the SIP trunk Registration is disabled, the outbound call fails.