Introduction

This document describes how to use the FortiVoice Cloud user portal. Although it aims to provide guidance for end users, administrators may also find the guide helpful.

The FortiVoice Cloud administrator must enable the user portal in the admin portal and also enable specific features for individual users in their user privileges.

To provide feedback about this document, you can send an email to techdoc@fortinet.com.

Features

The FortiVoice Cloud user portal is a web-based platform that allows you to perform the following tasks:

• Check your call history for received, placed, or missed calls.
• Check your voicemail including playing, deleting, forwarding, or saving voicemails.
• Manage your business and personal contacts, and view the business and corporate phone directories.
• Manage how the phone system handles your phone calls.
• Check your recorded calls including playing, deleting, or saving the voicemails.
• Receive and send faxes.
• Set up reminder events and invite guests.
• Register your FortiFone desk phone and FortiFone Softclient (mobile and desktop) with FortiVoice Cloud.
• Add user conference call events in your calendar and invite attendees by email.
• View device details and set up programmable keys on your FortiFone desk phone.
• Configure various preferences for your extension and the user portal.