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1.0.0

Navigating the GUI

Navigating the GUI

This section includes an overview of the FortiCloud and FortiVoice Cloud portal GUI.

After logging in to FortiVoice Cloud using your FortiCloud account, you access the following GUI:

The following table explains the function of the icons and screen elements:

Number

Description

See more

1

The FortiCloud logo has two variants:

  • If you have a premium account, the FortiCloud logo shows the word PREMIUM.
    A premium FortiCloud account requires a premium FortiCloud license and offers more features and services. If you are interested in getting FortiCloud premium services, contact your Fortinet sales representative for more information.
  • If you have a basic account, you see the FortiCloud logo only.

2

The Services section includes links to FortiCloud assets and accounts management and other Fortinet cloud services.

3

The Support section includes the following:

  • Downloads: Access to firmware and image downloads, and service updates. Fortinet maintains the firmware on FortiCloud. You can upgrade phone firmware automatically or manually.
  • Resources: Resources including FortiGuard, Fortinet Document Library, training, and Support Services.
  • FortiCare: Links to create and manage technical support tickets, and to contact support.

FortiFone firmware upgrades in the FortiVoice Cookbook

4

The Service Status section shows the uptime and any service interruption details for your FortiVoice Cloud instance as follows:

  • Call—for incoming and outgoing calls.
  • Service Portal—for the FortiVoice Cloud portal you are using to view and complete basic configuration.
  • Data Centers—for all data centers.

    To show details by data center, click the plus icon (+).

5

Your FortiCloud account number.

6

Your FortiVoice Cloud instance.

7

The FortiCloud account name is typically your email address.

To access and manage your FortiCloud account, click the arrow next to your FortiCloud account name and select My Account.

To end your FortiCloud session, click the arrow and select Logout.

8

The Help icon gives you access to context-sensitive help (CSH) which opens the FortiVoice Cloud online documentation in HTML format. You can also download the PDF file from the HTML page.

9

The Sync All Data icon allows you to manually synchronize all account, license, and entitlement data.

Data is synchronized automatically on a daily basis with FortiCare. However, if you make manual changes to your account, licenses, or entitlements, and you want to view the changes instantly, click this icon.

10

The Switch Account / Role icon allows you to select a different account or role if you have multiple.

Switching accounts in the FortiCloud Services Asset Management Administration Guide

11

The Message Center icon gives you access to the following FortiVoice Cloud modules and their progress:

Voice—pending and completed tasks such as instances being deployed.

Maintenance—any outages reported or planned maintenance.

Sync Voice User with Chat

Navigating the GUI

Navigating the GUI

This section includes an overview of the FortiCloud and FortiVoice Cloud portal GUI.

After logging in to FortiVoice Cloud using your FortiCloud account, you access the following GUI:

The following table explains the function of the icons and screen elements:

Number

Description

See more

1

The FortiCloud logo has two variants:

  • If you have a premium account, the FortiCloud logo shows the word PREMIUM.
    A premium FortiCloud account requires a premium FortiCloud license and offers more features and services. If you are interested in getting FortiCloud premium services, contact your Fortinet sales representative for more information.
  • If you have a basic account, you see the FortiCloud logo only.

2

The Services section includes links to FortiCloud assets and accounts management and other Fortinet cloud services.

3

The Support section includes the following:

  • Downloads: Access to firmware and image downloads, and service updates. Fortinet maintains the firmware on FortiCloud. You can upgrade phone firmware automatically or manually.
  • Resources: Resources including FortiGuard, Fortinet Document Library, training, and Support Services.
  • FortiCare: Links to create and manage technical support tickets, and to contact support.

FortiFone firmware upgrades in the FortiVoice Cookbook

4

The Service Status section shows the uptime and any service interruption details for your FortiVoice Cloud instance as follows:

  • Call—for incoming and outgoing calls.
  • Service Portal—for the FortiVoice Cloud portal you are using to view and complete basic configuration.
  • Data Centers—for all data centers.

    To show details by data center, click the plus icon (+).

5

Your FortiCloud account number.

6

Your FortiVoice Cloud instance.

7

The FortiCloud account name is typically your email address.

To access and manage your FortiCloud account, click the arrow next to your FortiCloud account name and select My Account.

To end your FortiCloud session, click the arrow and select Logout.

8

The Help icon gives you access to context-sensitive help (CSH) which opens the FortiVoice Cloud online documentation in HTML format. You can also download the PDF file from the HTML page.

9

The Sync All Data icon allows you to manually synchronize all account, license, and entitlement data.

Data is synchronized automatically on a daily basis with FortiCare. However, if you make manual changes to your account, licenses, or entitlements, and you want to view the changes instantly, click this icon.

10

The Switch Account / Role icon allows you to select a different account or role if you have multiple.

Switching accounts in the FortiCloud Services Asset Management Administration Guide

11

The Message Center icon gives you access to the following FortiVoice Cloud modules and their progress:

Voice—pending and completed tasks such as instances being deployed.

Maintenance—any outages reported or planned maintenance.

Sync Voice User with Chat