About the connector
Request Tracker is an open source issue tracking and workflow platform used to coordinate tasks and manage requests among a community of users.
This document provides information about the Request Tracker connector, which facilitates automated interactions with Request Tracker using FortiSOAR™ playbooks. Add the Request Tracker connector as a step in FortiSOAR™ playbooks and perform automated ticket management on Request tracker by implemeting operations, such as creating and updating a ticket on Request Tracker and retrieving the history of a ticket from Request Tracker.
Version information
Connector Version: 1.0.0
Authored By: Fortinet
Certified: No
Installing the connector
All connectors provided by FortiSOAR™ are delivered using a FortiSOAR™ repository. Therefore, you must set up your FortiSOAR™ repository and use the yum command to install connectors:
yum install cyops-connector-request-tracker
For the detailed procedure to install a connector, click here.
Configuring the connector
For the procedure to configure a connector, click here.
Actions supported by the connector
The following automated operations can be included in playbooks and you can also use the annotations to access operations from FortiSOAR™ release 4.10.0 onwards:
| Function |
Description |
Annotation and Category |
| Create Ticket |
Creates a ticket on Request Tracker based on input parameters you have specified. |
create_ticket
Investigation |
| Update Ticket |
Updates an existing ticket on Request Tracker based on input parameters you have specified. |
update_ticket
Investigation |
| Get Ticket Properties |
Retrieves the properties of an existing ticket from Request Tracker based on ticket ID you have specified. |
get_record_properties
Investigation |
| Get Ticket Links |
Retrieves the links of an existing ticket from Request Tracker based on ticket ID you have specified. |
get_record_links
Investigation |
| Get Ticket Attachment Details |
Retrieves the attachment details of an existing ticket from Request Tracker based on attachment ID you have specified. |
get_ticket_attachment
Investigation |
| Get Ticket Attachment Content |
Retrieves the attachment content of an existing ticket from Request Tracker based on attachment ID you have specified. |
get_ticket_attachment
Investigation |
| Get Ticket History |
Retrieves the history details of an existing ticket from Request Tracker based on ticket ID you have specified. |
get_record_history
Investigation |
| Search Ticket |
Searches for a ticket on Request Tracker based on query you have specified. |
search_record
Investigation |
Included playbooks
The Sample - Request Tracker - 1.0.0 playbook collection comes bundled with the Request Tracker connector. This playbook contains steps using which you can perform all supported actions. You can see the bundled playbooks in the Automation > Playbooks section in FortiSOAR™ after importing the Request Tracker connector.
Note: If you are planning to use any of the sample playbooks in your environment, ensure that you clone those playbooks and move them to a different collection, since the sample playbook collection gets deleted during connector upgrade and delete.
