Cisco Contact Center
What is Discovered and Monitored
| Protocol | Information discovered | Metrics collected | Used for |
|---|---|---|---|
| SNMP | Application type | System metrics: CPU utilization, Memory utilization, Disk utilization, Interface utilization, Hardware Status, Process count, Process level CPU and memory utilization, Install software change | Performance Monitoring |
| SSH | Disk I/O monitoring |
Event Types
There are no event types defined specifically for this device.
Rules
In RESOURCES > Rules, search for "cisco contact center" in the main content panel Search... field to see the rules associated with this device.
Configuration
SNMP
FortiSIEM uses SNMP to discover and monitor this device. Make sure SNMP is enabled for the device as directed in its product documentation. For more information, refer to sections "Discovery Settings" and "Setting Credentials" in the User Guide.
Setting Access Credentials
See Access Credentials to set access and protocol for SMTP, SSH, and Telnet.