Upgrade Information

Upgrade link not visible

If you are upgrading from beta build 4105 and the upgrade link on the Dashboard is not visible, you can only upgrade by going directly to the following URL on your browser:

https://<account-id>.<region>.fortisandboxcloud.com/fortisandbox/about/sysupgrade

Before and after any firmware upgrade

Before any firmware upgrade, save a copy of your FortiSandbox Cloud configuration by going to Dashboard > System Configuration > Backup.

After any firmware upgrade, if you are using the web UI, clear the browser cache before logging into FortiSandbox Cloud so that web UI screens display properly.

Upgrade path

FortiSandbox Cloud 22.2.1 officially supports the following upgrade path.

Upgrade from	Upgrade to
22.2 Build 4134	22.2.1 Build 4151
22.1 Build 4113	22.2.1 Build 4151

Upgrade procedure

You can manually upgrade the FortiSandbox Cloud firmware, or download and upgrade the recommended or available builds.

To manually update the firmware:

1. Download the firmware image from the Fortinet Customer Service & Support portal.
2. Go to System > Dashboard . In the System Information widget, click theView all firmware icon next to Firmware Version. The FortiSandbox Firmware Information page opens.
3. Under Upload Firmware, click Upload Firmware.
4. Click Upload File and browse to the firmware image on your computer and click Submit.
5. Microsoft Windows Sandbox VMs must be activated against the Microsoft activation server if they have not been already. This is done automatically after a system reboot. To ensure the activation is successful, port3 of the system must be able to access the Internet and the DNS servers should be able to resolve the Microsoft activation servers.

Downgrading to previous firmware versions

Downgrading to previous firmware versions is not supported.