Resource issues
If the system resource usage appears to be abnormally high according to the System Resource widget on the dashboard or the CLI command:
get system status
then you can view the current resource consumption of each process by entering this CLI command:
diagnose system top 10
That command generates a list of processes every 10 seconds. It includes the process names, their process ID
(pid), status, CPU usage, and memory usage. The report continues to refresh and display in
the CLI until you press Q (quit).
If you find a PID with abnormally high resource usage, you can terminate it:
diagnose system kill 9 <pid_int>
If the issue recurs, and corresponds with a hardware or configuration change, you might need to change the configuration (especially to reduce frequent logging, reduce high resolution video streams, and change video storage options), reduce traffic load, or contact Fortinet Technical Support.
Downloading a trace log
If Fortinet Technical Support requests a trace log for system analysis purposes, you can download one using the GUI.
Trace logs are compressed into an archive (.gz file extension), and contain information that supplements debug-level log
files.
- Go to System > Maintenance > Configuration.
- At the bottom of the tab, select Download trace log.