Frequently asked questions

What should I do when I upgrade or replace a FortiGate or FortiGate VM under FortiManager?

Use the following procedure to upgrade the FortiGate or FortiGate VM OS version (in some cases, the FortiGate VM license might be new and will have a different serial number):

1. Upgrade the version of FortiGate or FortiGate VM.
2. In FortiManager, update the ADOM version on FortiManager.
3. Poll from FortiPortal.

If you create a new ADOM with the latest version, move the device to the new ADOM, and delete the old ADOM, there will be polling issues. Use the recommended procedure instead.

I can see data in the dashboard as a site administrator but not as customer user. How do I fix this?

Select the User(s) icon on the Customer List page to display the Customer User(s) page and then select the Edit icon for the specific customer user. Check if the customer user has permission to view information related to all sites and the devices associated with those sites.

For example, a customer user might not have access to a device that is associated with the site. The site administrator can view the device because a superuser can access all devices and sites.