Debug settings
Customer Support may request a copy of your debug logs for troubleshooting.
Go to Log & Report > Debug Settings and click Download in the Debug Settings pane to download the debug logs for troubleshooting.
Trace logs
FortiPAM trace GUI tool is available in the Trace Logs pane in Log & Report > Debug Settings.
To set up and download trace logs:
- Go to Log & Report > Debug Settings.
The Debug Settings window opens.
- In the Trace Logs pane, enter the following information:
Debug
Enable/disable trace logs.
Note: The option is disabled by default.
Category
Select + and then select categories to trace from the Select Entries window.
Click Close once you have selected all the required trace categories.
Use the search bar to look up a trace category.
Note: The option is only available when Debug is enabled.
Debug Level
From the dropdown, select a debug level for the trace:
Verbose
Info (default)
Warning
Error
Note: The option is only available when Debug is enabled.
Filter
From the dropdown, select a filter:
None (default)
Internal
TCP Forwarding
Both
See FortiPAM HTTP filter.
Note: The option is only available when Debug is enabled.
Overwrite
Enable/disable overwriting when the file reaches maximum size.
Note:
The option is disabled by default.
The option is only available when Debug is enabled.
Drop Unknown Session
Enable to drop unknown sessions.
See FortiPAM HTTP filter.
Note:
The option is disabled by default.
The option is only available when Debug is enabled.
Maximum File Size
The maximum size for each trace log file, in MB (default = 1, 1 - 10).
Note: The option is only available when Debug is enabled.
Trace Logs
Select from the following two options:
: Download all the trace logs.
: Clear all the log traces.
- Click Apply.
When FortiPAM is recording trace logs, a list of the logs appears in Trace Logs. You can download or view a trace log by clicking the eye or the download icon next to the trace log.
Viewing does not stop the trace recording, but downloading turns off the trace recording.
When you click the eye icon next to a trace log, you can view it.
- When the diagnostic is finished, disable Debug to stop recording.