Sensor email alerts

Administrators can create email notifications to alert you when sensor is offline or the event rate is low.

To create a sensor email alert:

1. Go to Settings > Account Management.
2. Select an account.
3. Click the Settings tab and scroll down to System Notification Emails.
4. In the Email field, enter a recipient's email address.
5. Select one or more of the following options:

   Option	Description
   Sensor Offline Alert	Sends an alert when a sensor stops communicating with the system, indicating it may be powered off, disconnected, or unreachable.
   Event Rate Low Alert	Email is sent when the event rate drops below 100 events per hour.
   Device Count Deviation	Alerts you when a sensor detects fewer internal devices than expected, based on a floating 7‑day baseline, which can indicate issues such as connectivity problems, routing changes, or partial sensor visibility loss.

6. Click Update.
7. Click Add Record to add another email address.
8. Click X to delete an email address.