Download & Install New License Key

Once Customer Service has completed the Endpoint License entitlements transfer, follow these steps to generate the new key file containing the entitlements.

This does not affect the currently running system.

Download the New Key

1. Log in to the Customer Portal at https://support.fortinet.com/

2. Under products, click the serial number for the new FortiNAC-OS managing appliance.

3. Review the License & Key section to confirm the entitlements match the currently running system’s License Key Detail.

   Example:

   New appliance

   

   Old appliance (System > Settings > System Management > License Management)

   License Key Detail

   License Name: FortiNAC Pro

   Concurrent Licenses: 100

   High Availability: Enabled

   If there are discrepancies, contact Customer Service before proceeding.

4. Under Key, select Get the License File next to FortiNAC License File Download to download the key file. File will have a .lic extension.

   

5. Download the license key file (<serial number>.lic) and save to a folder. This will be used in the next section.

   Important: This license key can only be applied to the appliance owning the serial number in the .lic filename.

6. Logout of Customer Portal.

Install New Key

1. In the Administration UI, navigate to System > Settings > System Management > License Management.

2. From the drop-down list, select the server containing the endpoint license key. The server can be identified using the Port1 MAC address, serial number or UUID.

   

3. Click Modify License Key.

   

4. Apply key using one of the following methods:

   Option 1 (recommended): Click Upload, browse to .lic key file, and click Open.

   Option 2: Copy and paste the entire content of the .lic file in the field under “Enter New Key:” Important: If any characters are missing from the pasted content, the license will not apply correctly.

5. Click OK to apply the new license key. The existing key detail is displayed in a pop-up window along with the new key detail.

6. Review the entitlement details to ensure they are accurate.

   If they are not correct:

   1. Click Undo to revert to the existing license key.

   2. Contact Customer Service for assistance.

      If correct, click OK to apply the new endpoint license key.

7. To restart the server immediately, click OK on the dialog box.

8. To restart the server later, click Cancel on the dialog box. Another dialog box appears stating that the new key will not be applied until the server is restarted. New features or license counts contained in the new license cannot be accessed until the server is restarted. The new license is saved on the server, but is not read until the server is restarted.

9. Click OK to confirm. The new license is applied once the appliance restarts.

Validate

Review the Administration UI to verify new entitlements:

License Information Dashboard panel

System > Settings > System Management > License Management