Troubleshooting
Related KB Articles
Entitlements not applied after installing subscription license key
Mismatched MAC Address error when installing new key
Subscription License: If entitlements do not display as expected, verify FortiNAC is able to pull entitlements from FortiCloud.
diagnose entitlements –poll
Example output:
> diagnose entitlements –polldescription supportLevelDescription expirationDate
__________________________ _______________________ ______________
Telephone Support 24x7 2022-04-15
IoT Detection Web/Online 2022-04-15
Vulnerability Management Web/Online 2022-04-15
Firmware & General Updates Web/Online 2022-04-15
Enhanced Support 24x7 2022-04-15
COMP 24x7 2022-04-15
Effective Count=200
Effective Level=PRO
Note: Secondary Server will not display entitlements when in standby (Running - Not in Control).
If the CLI output is correct but does not match the UI, then there is a display discrepancy. Functionality is not affected. Refer to the Known Issues section of the applicable release notes in the Document Library.