Creating a support account

FortiManager-VM for AWS supports on-demand and BYOL licensing models. See Order types.

To make use of Fortinet technical support and ensure products function properly, you must complete certain steps to activate your entitlement. The Fortinet support team can identify your registration in the system thereafter.

First, if you do not have a Fortinet account, create one at Customer Service & Support.

BYOL

You must obtain a license to activate the FortiManager-VM. If you have not activated the license, you see the license upload screen when you log in to the FortiManager-VM and cannot proceed to configure the FortiManager-VM.

You can obtain licenses for the BYOL licensing model through any Fortinet partner. If you do not have a partner, contact awssales@fortinet.com for assistance in purchasing a license.

After you purchase a license or obtain an evaluation license (60-day term), you receive a PDF with an activation code.

To register a BYOL license:

1. Go to Customer Service & Support and create a new account or log in with an existing account.
2. Go to Asset > Register/Activate to start the registration process. In the Specify Registration Code field, enter your license activation code and select Next to continue registering the product. Enter your details in the other fields.
3. At the end of the registration process, download the license (.lic) file to your computer. You will upload this license later to activate the FortiManager-VM.

   After registering a license, Fortinet servers may take up to 30 minutes to fully recognize the new license. When you upload the license (.lic) file to activate the FortiManager-VM, if you get an error that the license is invalid, wait 30 minutes and try again.

On-demand

1. Deploy and boot the FortiManager-VM on-demand Elastic Compute Cloud (EC2) instance and log in to the FortiManager-VM GUI management console.
2. From the Dashboard, copy the FortiManager-VM serial number.
3. Go to Customer Service & Support and create a new account or log in with an existing account.
4. Go to Asset > Register/Activate to start the registration process.
5. In the Specify Registration Code field, enter the serial number, and select Next to continue registering the product. Enter your details in the other fields.
6. After completing registration, contact Fortinet Customer Support and provide your FortiManager instance's serial number and the email address associated with your Fortinet account.