Frequently asked questions (FAQ)
- What should I do if I forget my password?
- Why can’t I send email?
- Why do some people fail to receive my email when I address an email to multiple recipients?
- How do I download an attachment?
- Is there any size limit for attachments?
- Is there any storage limit for my email?
- Why are legitimate email sometimes sent to Bulk?
- How can I avoid spam and teach FortiMail webmail to identify spam?
- How can I find out if I have unread email?
- Who can I contact for technical support?
Ask your network administrator to reset it.
The most common reason for delivery failure is that the recipient’s email address is not correct. Double-check the spelling of the email address. A single misplaced letter can be enough to cause a failed delivery. If the message continues to be bounced back to you, you may want to verify that the account hasn't been closed or moved.
First, double-check the spelling of all addresses that you entered. If any recipient’s email address is spelled incorrectly, their email will not be deliverable.
Second, separate each email address in the recipient list with commas ( , ). Addresses that are not properly separated may not be recognized.
Keep in mind that recipients could have file size limits and other obstacles on their end. You may want to verify that a specific recipient is capable of receiving your email.
To download an attachment, with the email open, double-click the attachment. A new window will open where you can save the attachment as a file.
Yes, there are limits for the total size of the attachments. An error message will be displayed if the maximum size is exceeded.
Ask your recipients if they can receive large files. While FortiMail webmail may allow large attachments, your recipients may not be able to receive them, resulting in an undeliverable email.
Ask your network administrator. Depending on his or her configuration, the storage limit could be either unlimited, or between 1 MB and 4,000 MB.
While efforts are made to recognize and correctly deliver legitimate, solicited bulk email directly to your Inbox, some email, especially those from mailing lists, can sometimes be difficult to automatically categorize correctly. If you believe that an email was wrongly delivered to your Bulk mailbox folder, you can always drag and drop the email back to your Inbox.Release button to send it to your InboxRelease button to send it to your Inbox.
If the problem is recurring, you can add the sender’s email address to your personal white list to ensure that it will not be detected as spam in the future (see Block/Safe lists).
FortiMail webmail offers several tools to help you keep spam out of your Inbox. For more information, see Customizing your antispam settings.
Each mailbox folder’s name, if it contains unread email, is followed by a number that is the count of unread messages. When viewing the list of email in a folder, entries for unread email are in bold.
Contact your network administrator.