Frequently asked questions (FAQ)
- What should I do if I forget my password?
- Is there any storage limit for my email?
- Why are legitimate email sometimes sent to Bulk?
- How can I avoid spam and teach FortiMail webmail to identify spam?
- Who can I contact for technical support?
Ask your network administrator to reset it.
Ask your network administrator. Depending on his or her configuration, the storage limit could be either unlimited, or between 1 MB and 4,000 MB.
While efforts are made to recognize and correctly deliver legitimate, solicited bulk email directly to your Inbox, some email, especially those from mailing lists, can sometimes be difficult to automatically categorize correctly. If you believe that an email was wrongly delivered to your Bulk mailbox folder, you can click the Release button to send it to your Inbox.
If the problem is recurring, you can add the sender’s email address to your personal white list to ensure that it will not be detected as spam in the future (see Block/Safe lists).
FortiMail webmail offers several tools to help you keep spam out of your Inbox. For more information, see Customizing your antispam settings.
Contact your network administrator.