Deleting users from FIC

Before deleting a user, pay special attention to the confirmation message. Make sure that the user is not in use any more. Deleting a user in use will result in authentication failure of the user. The same user may be referenced by multiple Fortinet devices. Make sure that the user is not in use by any other Fortinet devices before deleting it.

Users that are deleted from a FortiGate can still show up on the FIC portal if the two are out of sync. To prevent this, you can either run the execute fortitoken-cloud sync command on the FortiGate or remove users directly from the FIC portal.

1. Click User Management > Users.

2. Highlight the user that has already been deleted from FortiGate.

3. Click the tool icon and select Delete.

4. Click Yes.