Activating FortiToken Mobile on a Mobile Phone

After your system administrator provisions your token, you receive a notification with an activation code and expiry date via SMS or email. If you do not activate your token by the expiry date, you must contact your system administrator so that they can reassign your token for activation.

Platforms that support FortiToken Mobile:

Platform	Device and firmware support
iOS	iPhone, iPad, and iPod Touch with iOS 6.0 and later.
Android	Phones and tablets with Android Jellybean 4.1 and later.
Windows	Windows 10 (desktop and mobile), Windows Phone 8.1, and Windows Phone 8. FortiToken is a Windows Universal Platform (UWP) application. To download FortiToken for Windows 10 desktop and mobile platforms, see FortiToken for Windows on the Microsoft Store.

The following instructions describe procedures when using FortiToken Mobile for iOS on an iPhone. Procedures may vary depending on your device and firmware.

To activate FortiToken Mobile on iOS:

1. On your iOS device, tap on the FortiToken application icon to open the application. If this is your first time opening the application, it may prompt you to create a PIN for secure access to the application and tokens.

   

2. Tap on the + icon. The Scan Barcode screen appears.

   

3. If you received the QR code via email, locate and scan the QR code in your email.
   OR
   If you received the activation key via SMS, tap on Enter Manually at the bottom of the screen, and tap on Fortinet.

   

   Enter your email address in the Name field, the activation key in the Key field, and tap Done.

   

4. FortiToken Mobile activates your token, and starts generating OTP digits immediately. To view or hide the OTP digits, tap the eye icon.

   

After you open the application, FortiToken Mobile generates a new 6-digit OTP every 30 seconds. All configured tokens display on the application homescreen.

The FortiToken Mobile activation process described above caters to the MFA process that involves two factors (password and OTP) of the authentication process. A third factor (fingerprint or face) can be enabled as well.

To enable Touch/Face ID on iOS for FortiToken Mobile:

1. Open the FortiToken application and tap on Info.

   

2. Tap on Touch/Face ID & PIN.

   

3. Enable and set up a 4-digit PIN for the application. The PIN is required to be enabled before you can enable Touch/Face ID.

   

4. Enable Touch/Face ID.

   

   You cannot enable Touch/Face ID for FortiToken if Touch/Face ID is not set up and enabled for device unlock (iPhone Unlock in this case) on iOS. You must first set up and enable Touch/Face ID from Settings on your iOS device.

5. When prompted by iOS, allow the FortiToken application to use Touch/Face ID by tapping on OK in the prompt.