Creating a support account

FortiGate-VM for Azure supports pay as you go (PAYG) and bring your own license (BYOL) licensing models. See Order types.

PAYG users do not need to register from the FortiGate GUI. If you are using a PAYG licensing model and need to ask technical questions to support, obtain support entitlement by contacting Fortinet Customer Support after creating the FortiGate-VM instance in Azure, and by providing the following information:

• Your FortiGate-VM instance's serial number
• Your Fortinet account's email ID. If you do not have a Fortinet account, you can create one at Customer Service & Support.