Viewing FortiConverter tickets

The FortiConverter > Tickets page displays all existing FortiConverter tickets. Charts at the top of the page provide a summary of the tickets and their statuses:

• New: A FortiConverter ticket has been created and is in the queue for processing.

• In Progress: The provided configuration file is being converted for the target FortiGate model and FortiOS version.

• Service Delivered: The conversion process is complete, and a converted configuration file is available for download.

Select a ticket, and click Edit to view its details and access associated configuration files.

A Search bar is available to help you find tickets. In addition, each column can be filtered.

To view a ticket:

1. Go to FortiConverter > Tickets. The top of the page displays:

   • Status: The number of tickets and how many tickets are at each status

   • Source Vendor: The number of tickets for each source vendor

2. In the Search bar:

   • Type a search term, and press Enter.

   • Click + to select a column and specify the search terms. Click Apply.

3. Select a ticket to display the Edit button and then click Edit. The ticket details displayed on the following tabs:

   Option	Description
   Summary	Displays a summary of the ticket and customer contact information. Ticket summary fields include: Estimated Delivery Priority Name Assigned to Target FortiOS version Current Status Target Model Free License Source Vendor Support Level
   Files	Displays the uploaded configuration file and the FortiConverter config file when available. For the source config file, you can delete an existing source config file and upload a new file. You can also download all files. For the FortiConverter config file, you can download the file when available. See Downloading converted configuration files.
   Message	Displays the communication between you and the Fortinet service team.

To edit a ticket:

1. Go to FortiConverter > Tickets, and select a ticket. The Edit button is displayed.

2. Click Edit to display the ticket details.

3. Add changes, and click OK.