Moving a FortiGate from an old account

Migrations are sometimes necessary, particularly taking over the management of an existing FortiGate.

To move a FortiGate from an old account:

1. Log in using the old account to migrate the FortiGate from.
2. Go to Assets.
3. Click the gear icon for the desired FortiGate.
4. Click Migrate Existing Data.
5. In the Account ID field, enter the new primary account email address. Click OK.
6. An authorization message displays. However, you must log in to the new account from the FortiGate. Click OK.

Ultimately, you must have access other than via the FortiCloud to attach a FortiGate to a new account. However, remote access from the original FortiGate is NOT removed until the FortiGate logs out from the original account, so the disconnect process CAN be done entirely remotely. Typically, someone will have to have local access to the FortiGate to join the new account.

To remotely access the FortiGate from the original account:

1. Go to Assets.
2. Click Remote Access for the desired FortiGate.
3. In the Remote Access dialog, change the FortiGate web GUI port if necessary. Click OK.
4. The browser presents the FortiOS login page identically as for a local connection.

To transfer the FortiGate to another FortiCare account:

You can perform this remotely or with any standard network connection to the FortiGate.

1. Log in to the FortiGate.
2. Go to Dashboard > Status.
3. In the Licenses widget, click FortiCare Support, then Transfer FortiGate to Another Account.
4. In the Password field, enter the old account's password.
5. Under Target FortiCloud Account, enter the primary FortiCloud account email address and password. Click Next.
6. Click Transfer.
7. Dissociate this FortiGate with the old FortiGate Cloud account:
   1. Go to Dashboard > Status.
   2. In the FortiGate Cloud widget, click Activated, then Logout.
   3. Click OK.
8. At this point, if you are using FortiCloud to remotely access the FortiGate, you lose access. Completing the transfer requires another method of network access to the FortiGate. Activate the new FortiGate Cloud account on the FortiGate:
   1. Log in to the FortiGate.
   2. In the FortiGate Cloud widget, click Not Activated, then Activate.
   3. The email address is autopopulated from the FortiCare settings. Enter the password, then click OK. In a few moments, the FortiGate shows up in the FortiCloud account and you can deploy it as desired.