Accessing conversion logs

In most cases, when FortiConverter has an internal problem, the application displays a message in the web UI and adds an error message to a log file.

The logs capture all the conversion steps, including initialization, parsing (two logs), conversion, and reporting.

If the log indicates that FortiConverter encountered an internal error, or for help resolving other errors, contact the FortiConverter team at fconvert_feedback@fortinet.com.

Conversion Logs

Log location

The log of FortiConverter is stored at the following location ("AppData" is a hidden folder):

C:\Users\<Windows user name>\AppData\Roaming\Fortinet\FortiConverter

Log file "syslog.txt" is the log file of the application.

Normal log records

[2019-10-23 13:39:00,665] [ INFO] --- --Start new conversion "TEST"---

[2019-10-23 13:39:00,666] [ INFO] --- Vendor: SonicWALL Model:

[2019-10-23 13:39:00,666] [ INFO] --- ---Starting Parse process---

[2019-10-23 13:39:00,815] [ INFO] --- Parsing input configurations

[2019-10-23 13:39:01,294] [ INFO] --- ---Parse completed---

[2019-10-23 13:39:01,298] [ INFO] --- ---Save conversion completed---

[2019-10-23 13:39:11,630] [ INFO] --- ---Starting convert process---

[2019-10-23 13:39:11,631] [ INFO] --- Converting source configuration

[2019-10-23 13:39:11,634] [ INFO] --- Converting domain root

[2019-10-23 13:39:12,247] [ INFO] --- Start tuning job...

[2019-10-23 13:39:12,509] [ INFO] --- Start nat tuning job...

[2019-10-23 13:39:12,518] [ INFO] --- Start nat merge...

[2019-10-23 13:39:12,519] [ INFO] --- Start nat merge parallelizer

[2019-10-23 13:39:19,897] [ INFO] --- Nat tuning for policy package: root

[2019-10-23 13:39:21,338] [ INFO] --- Merging policies with NAT rules...

[2019-10-23 13:39:24,544] [ INFO] --- Process id 18252 nat merge and optimize all done

[2019-10-23 13:39:24,721] [ INFO] --- Process id 13956 nat merge and optimize all done

[2019-10-23 13:39:24,820] [ INFO] --- Process id 8044 nat merge and optimize all done

[2019-10-23 13:39:28,597] [ INFO] --- Clean up objects by policy reference...

[2019-10-23 13:39:30,498] [ INFO] --- Saving NAT merged policy...

[2019-10-23 13:39:32,782] [ INFO] --- ---Conversion complete---

[2019-10-23 13:39:33,797] [ INFO] --- ---Getting tuning data---

[2019-10-23 13:40:11,105] [ INFO] --- Report: FGT

Log with error

[2019-10-23 13:37:29,963] [ INFO] --- --Start new conversion "TEST"---

[2019-10-23 13:37:29,964] [ INFO] --- Vendor: SonicWALL Model:

[2019-10-23 13:37:29,964] [ INFO] --- ---Starting Parse process---

[2019-10-23 13:37:30,045] [ INFO] --- Parsing input configurations

[2019-10-23 13:37:30,393] [ INFO] --- Parser failed.

[2019-10-23 13:37:30,398] [ ERROR] --- Parse failed.

Traceback (most recent call last):

File "C:\Users\<Windows use name>\Documents\FortiConverter\NewApplication\Django\backend\mysite\applications\converter\models\convert_job.py", line 112, in do_convert_for_first_phase raise Exception(engine_invoker.get_err_message(result))

Exception: Input Parameter Error

[2019-10-23 13:37:30,407] [ ERROR] --- Parse request failed.

[2019-10-23 13:37:30,408] [ INFO] --- ---Parse completed---

[2019-10-23 13:37:30,411] [ INFO] --- ---Save conversion completed---