Platform migration
Follow the steps below when changing FortiAuthenticator to a different platform type, for example a new hardware platform, a VM using a different hypervisor, or when moving from hardware to VM or from VM to hardware.
To migrate FortiAuthenticator platforms:
- The configuration file will need to be converted by Fortinet.
- Save the configuration file of the existing FortiAuthenticator. See Backing up and restoring the configuration.
- Contact Fortinet support to open a case requesting a configuration conversion. Provide the configuration file as well as the target platform.
- The following licenses must be transferred to the new hardware: FTM, SSOMA, SMS.
- In same case, specify the license numbers as well as the serial number of the new FortiAuthenticator.
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Following this process, provisioned software tokens remain on the new system after conversion and end users do not have to replace the token on their mobile application. |