Miscellaneous

This section answers frequently asked questions about GSLB that are not covered in other FAQ topics.

How do you switch accounts for One-Click devices?

1. Disable the GSLB function on the One-Click device.

2. Log into FortiAppSec Cloud and navigate to GSLB > Service > FQDN.

3. Delete the GSLB FQDNs that were generated by this One-Click device.

4. Upload the license for the One-Click device that belongs to the new account. Check the One-Click device's license to confirm that the account information has changed.

5. Enable the one-click device GSLB function, and wait for the information to sync to the new account.

How do you move one domain from one account to another?

To move the domain example.com from account A to account B, do the following:

1. Delete the example.com domain in account A
2. Log out of account A and log into account B
3. Create the example.com domain in account B

Note: To prevent duplicate domains, you will not be able to create the domain directly in account B without deleting it from account A.

How does FortiADC HA cluster work with GSLB?

Only the config source role in your HA cluster will sync the virtual server configuration and status to GSLB. You will see the connectivity status on the GSLB page for your config source device and the message "Please Check HA Configure Primary Server" on your other device. When your config source device is turned down and your other device takes the config source role, then the new config source device will sync the virtual server configuration and status to GSLB. You will see the cloud status changed to "connected" and the assigned DNS server IP in this device. Your old config source device will show the status as "OFFLINE" on GSLB portal server page. As long as your cluster config source device is connected with GSLB, the DNS request should be answered correctly.