Configuring a ServiceNow connector
Admins can use ServiceNow to manage incidents and events with the FortiAnalyzer App. To notify ServiceNow when an incident is raised in FortiAnalyzer, create a fabric connector, then enable notifications for the fabric connector you created.
Before you begin, ensure you have completed the following tasks in ServiceNow:
- Install the ServiceNow FortiAnalyzer App.
- Go to FortiAnalyzer App > FortiAnalyzer System Properties, and create a connection for the ServiceNow API.
To integrate FortiAnalyzer with ServiceNow:
- Record the ServiceNow API URL.
- Create a fabric connector for ServiceNow.
- Enable notifications to notify ServiceNow when an incident is raised.
Locating your ServiceNow API URL
You will need to know the ServiceNow API URL and login credentials to create a fabric connector in FortiAnalyzer.
To locate your ServiceNow API URL:
- Open ServiceNow and go to FortiAnalyzer App > FortiAnalyzer System Properties.
- In the Connection to ServiceNow API section, copy the URL in the ServiceNow API URL field.
Creating a fabric connector for ServiceNow
You will need to create a fabric connector to notify ServiceNow when an incident is raised in FortiAnalyzer.
To create a fabric connector for ServiceNow:
- Open FortiAnalyzer and go to Fabric View > Fabric > Connectors.
- Click Create New.
The Create New Fabric Connector dialog opens. - Select the ServiceNow connector type.
- Configure the fabric connector:
Name
Type a name for the fabric connector. The name cannot be changed once the fabric connector is created.
Description
(Optional) Type a description for the fabric connector. You can change the description after the fabric connector is created.
Protocol
Select HTTPS.
Method
Select POST.
Title
Type a title for the fabric connector. You can change the title after the fabric connector is created.
URL Type the ServiceNow API URL located in FortiAnalyzer App > FortiAnalyzer System Properties. User Name
Type the Username located in FortiAnalyzer App > FortiAnalyzer System Properties. Password
Type the Password located in FortiAnalyzer App > FortiAnalyzer System Properties.
Status
Toggle ON to enable the fabric connector.
- Click OK.
Sending notifications to ServiceNow
You will need to enable notifications in FortiAnalyzer to trigger an incident in ServiceNow:
To enable notifications in FortiAnalyzer:
- Go to FortiSoC > Incidents.
- Click Settings in the toolbar.
- From the Fabric Connector 1 dropdown, select the fabric connector you created for ServiceNow.
- Select the notification icon settings, and click OK.