Downloading release notes and firmware images

Release notes are available for download from the Fortinet Customer Service & Support portal (https://support.fortinet.com/).

Firmware images can be downloaded from the following locations:

• FortiGuard: From FortiAnalyzer GUI, you can view the recommended firmware upgrade path, download the firmware from FortiGuard, and upgrade the firmware.
• Fortinet Customer Service & Support portal: Firmware images are organized by firmware version, major release, and patch release. You can download the firmware image, and then upload the firmware image to FortiAnalyzer GUI.

This section describes how to download firmware images from the Fortinet Customer Service & Support portal. For information about downloading firmware images from FortiGuard, see Upgrading FortiAnalyzer Firmware.

For information about the naming convention of firmware images and VM firmware images, see FortiAnalyzer firmware images, FortiAnalyzer VM firmware images, and Build numbers.

We recommend running an MD5 checksum on the firmware image file.

To download release notes and firmware images for hardware:

1. Log in to the Fortinet Customer Service & Support portal at https://support.fortinet.com.
2. Go to Download > Firmware Images.
3. In the Select Product dropdown list, select FortiAnalyzer.
4. Download the release notes for the 6.4.12 build:
   1. On the Release Notes tab, click the 6.4.12 Build <number> link.

      The Document Library is displayed.

   2. Download the release notes.
5. Download the firmware image:
1. Return to the Fortinet Customer Service & Support portal, and click the Download tab.
2. Go to the v6.00 > 6.4 > 6.4.12 folder, and locate the firmware image for your device or VM.
3. Download the firmware image by clicking the HTTPS link.

   An HTTPS connection is used to download the firmware image.

4. Click the Checksum link for the image that you downloaded.

   The image file name and checksum code are displayed in the Get Checksum Code dialog box.

5. Confirm that the checksum of the downloaded image file matches the checksum provided on the download site.

To download firmware images for VM environments:

1. Log in to the Fortinet Customer Service & Support portal at https://support.fortinet.com.
2. Go to Download > VM Images.
3. In the Select Product dropdown list, select FortiAnalyzer.
4. In the Select Platform list, select the platform.
5. Click the version.

   The firmware images for the selected product, platform, and version are displayed in the content pane.

6. Click Download for the .out file.

   The firmware image is downloaded to your computer.