Raising an incident
You can raise an incident only from alerts generated for one endpoint.
You can raise an incident in the following ways:
- In Incidents & Events > Incidents > All Incidents, click Create New in the toolbar. This opens the Create New Incident pane.
- In Incidents & Events > All Events, right-click an event and select Raise Incident. This opens the Raise Incident pane with the applicable fields filled in, such as the Affected Endpoint.
Following is a description of the options available in the Create New Incident and Raise Incident pane.
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Incident Reporter |
The admin account raising the incident. This field cannot be changed. |
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Incident Category |
Select a category from the dropdown list. |
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Severity |
Select a severity level from the dropdown list. |
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Status |
Select a status from the dropdown list. |
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Affected Endpoint |
In the Raise Incident pane, the affected endpoint is filled in and cannot be changed. In the Create New Incident pane, select the affected endpoint from the dropdown list. |
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Description |
If you wish, enter a description. |