Creating a support account

FortiAnalyzer-VM for IBM Cloud supports BYOL licensing models. See Order types.

To make use of Fortinet technical support and ensure products function properly, you must complete certain steps to activate your entitlement. Our support team can identify your registration in the system thereafter.

First, if you do not have a Fortinet account, you can create one.

BYOL

You must obtain a license to activate the FortiAnalyzer. If you have not activated the license, you see the license upload screen when you log into the FortiAnalyzer and cannot proceed to configure the FortiAnalyzer.

You can obtain licenses for the BYOL licensing model through any Fortinet partner. If you do not have a partner, contact your nearest Fortinet sales office for assistance in purchasing a license.

After you purchase a license or obtain an evaluation license (60-day term), you receive a PDF with an activation code.

To register the BYOL license:

1. Go to Fortinet Service & Support and create a new account or log in with an existing account.
2. Go to Asset > Register/Activate to start the registration process. In the Specify Registration Code field, enter your license activation code and select Next to continue registering the product. Enter your details in the other fields.
3. At the end of the registration process, download the license (.lic) file to your computer. You upload this license later to activate the FortiAnalyzer-VM.

   After registering a license, Fortinet servers may take up to 30 minutes to fully recognize the new license. When you upload the license (.lic) file to activate the FortiAnalyzer-VM, if you get an error that the license is invalid, wait 30 minutes and try again.