Upgrade Information

When an upgrade image for FortiAnalyzer Cloud is available, a notification is displayed in the portal for FortiAnalyzer Cloud. You can download the image from the portal, and then use it to manually upgrade firmware for FortiAnalyzer Cloud.

To download the firmware image from the portal:

1. Log in to FortiCare (https://support.fortinet.com/).
2. From the menu in the top-right corner, select FortiAnalyzer Cloud.

   

   The portal for FortiAnalyzer Cloud is displayed.

3. View your account.

   When a firmware update is available, a message instructs you to update to the latest firmware version.

4. Click the Download New Image link.

   

   The FortiAnalyzer Cloud image is downloaded to your computer.

To upgrade firmware:

1. In FortiAnalyzer Cloud, go to System Settings > Dashboard.
2. In the System Information widget, go to the Firmware Version field, and click the Upgrade Firmware icon.
3. In the Firmware Upload dialog box, click Browse to locate the firmware package (.out file) that you downloaded, and click Open.
4. Click OK.

   The firmware image is uploaded. When the upgrade completes, a message confirms a successful upgrade.

5. When the login window displays, log in to FortiAnalyzer Cloud.

   When the upgrade completes, you might have to refresh your web browser to see the login window.

6. If the database needs rebuilding, you can monitor the rebuild status by double-clicking the Rebuilding DB status in the toolbar.

   The rebuild process includes two steps. When it’s done, you see the Rebuilding log database was completed message.

   Some features are unavailable while the SQL database is rebuilding.