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Administration Guide

What to do if an upgrade fails

What to do if an upgrade fails

An upgrade might fail with the following error conditions:

Error condition

Troubleshooting suggestion

An error message displaying:

  • "get image failed"
  • "could not find image"

Make sure image from the hosting server is accessible.

An error message displaying:

  • "checksum verification failed"

Check the image file integrality.

The Security Event Manager Controller cannot boot up after an upgrade and you cannot connect to the Security Event Manager Controller

Perform the following steps:

  1. Access the bootloader of the Security Event Manager Controller (see Bootloader).
  2. Select the "Backup" option to restore the last working OS image to the system.

You can also retry a failed upgrade by using the option flag -o in the upgrade command.

Enter the following command to retry upgrading from where it fails:

fazbdctl upgrade cluster -o retry

What to do if an upgrade fails

An upgrade might fail with the following error conditions:

Error condition

Troubleshooting suggestion

An error message displaying:

  • "get image failed"
  • "could not find image"

Make sure image from the hosting server is accessible.

An error message displaying:

  • "checksum verification failed"

Check the image file integrality.

The Security Event Manager Controller cannot boot up after an upgrade and you cannot connect to the Security Event Manager Controller

Perform the following steps:

  1. Access the bootloader of the Security Event Manager Controller (see Bootloader).
  2. Select the "Backup" option to restore the last working OS image to the system.

You can also retry a failed upgrade by using the option flag -o in the upgrade command.

Enter the following command to retry upgrading from where it fails:

fazbdctl upgrade cluster -o retry