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Known Issues

Known Issues

The following are known issues in FortiAIOps version 2.0.2. For inquiries about a particular issue, contact Customer Support.

Issue ID

Description

Workaround

984470

FortiAIOps docker fails to start on Google Cloud Platform (GCP) upon reboot.

992173

In the AI Insights dashboard, the statistics for connected switch clients take longer (2.5 minutes approximately) to display, only for a duration of 1 week.

992778

Sometimes, SAM measured baseline tests fail due to time zone errors.

995350 [AI Insights dashboard] The Overall Network Health and the Impacted Clients charts are not supported in the Firefox browser.

Use a supported browser, such as, Chrome, Edge, and Safari.

1000705

In Wireless > Clients, the trend data displayed for more than 12 hours is inaccurate.

1011884

Interfering SSID data reported by radio 3 is not displayed in the Channel Summary.

1013904

In Wireless > applications, the data in the User, Access Points, and SSID columns for bridge SSID profiles is incorrect in all widgets.

1014527

Currently, there is a delay in the switch SLA data in the Impacted SLA and Impacted Devices pages.

1020336

FortiAIOps does not detect FaceTime application due to signature issues in FortiGuard.

1034404

FortiGates managed by FortiAIOps lose connectivity on upgrade.

FortiAIOps rigorously scrutinizes the certificate chain. On upgrading (when using the Fortinet_GUI_Server certificate), if FortiGate ignores the CA certificate in FortiAIOps, then it loses connectivity. To restore the FortiGate’s online status, perform any of the following.

  • Download the CA certificate from FortiGate and upload it into FortiAIOps (System > CA certificates).

  • Switch to a custom certificate like Let’s Encrypt and add the CA certificate in FortiAIOps.

Known Issues

Known Issues

The following are known issues in FortiAIOps version 2.0.2. For inquiries about a particular issue, contact Customer Support.

Issue ID

Description

Workaround

984470

FortiAIOps docker fails to start on Google Cloud Platform (GCP) upon reboot.

992173

In the AI Insights dashboard, the statistics for connected switch clients take longer (2.5 minutes approximately) to display, only for a duration of 1 week.

992778

Sometimes, SAM measured baseline tests fail due to time zone errors.

995350 [AI Insights dashboard] The Overall Network Health and the Impacted Clients charts are not supported in the Firefox browser.

Use a supported browser, such as, Chrome, Edge, and Safari.

1000705

In Wireless > Clients, the trend data displayed for more than 12 hours is inaccurate.

1011884

Interfering SSID data reported by radio 3 is not displayed in the Channel Summary.

1013904

In Wireless > applications, the data in the User, Access Points, and SSID columns for bridge SSID profiles is incorrect in all widgets.

1014527

Currently, there is a delay in the switch SLA data in the Impacted SLA and Impacted Devices pages.

1020336

FortiAIOps does not detect FaceTime application due to signature issues in FortiGuard.

1034404

FortiGates managed by FortiAIOps lose connectivity on upgrade.

FortiAIOps rigorously scrutinizes the certificate chain. On upgrading (when using the Fortinet_GUI_Server certificate), if FortiGate ignores the CA certificate in FortiAIOps, then it loses connectivity. To restore the FortiGate’s online status, perform any of the following.

  • Download the CA certificate from FortiGate and upload it into FortiAIOps (System > CA certificates).

  • Switch to a custom certificate like Let’s Encrypt and add the CA certificate in FortiAIOps.