Service offerings

The following table provides an overview of the available service packages.

For detailed information, see the FortiGate™ Virtual Appliances.

Virtual Machines

FortiGate Virtual Machine - Service Bundle

Bundles	Enterprise Protection	Unified Threat Protection	Advanced Threat Protection	FortiCare Only
FortiCare Premium	24x7	24x7	24x7	24x7
FortiGuard App Control Service	✓	✓	✓	✓
IPS	✓	✓	✓
Application Control	✓	✓	✓
Advanced Malware Protection	✓	✓	✓
URL, DNS, & Video Filtering	✓	✓
Anti-spam Service	✓	✓
DLP	✓
Inline CASB Database	✓
AI-based Inline Malware Prevention	✓
Attack Surface Security	✓
Converter Service	✓

Entitlement Limits
vCPUS		VDOMs
Minimum	1	VM01	10
Maximum	96	VM02 - VM03	25
Increments	1	VM04 - VM07	50
		VM08 - VM96	500

FortiGate Virtual Machine - A La Carte Services

The A La Carte Service package allows you to pick and choose the services you want use.

Service Type	Services
FortiGuard Services	Intrusion Prevention
	Advanced Malware Protection
	FortiGuard Attack Surface Security Service
	FortiGuard OT Security Service
	DLP
	AI-Based InLine Sandbox
	Web, DNS, & Video Filtering
	FortiConverter Service
Cloud Services	FortiGate Cloud
	SD-WAN Underlay
	FortiAnalyzer Cloud with SOCaaS
	FortiAnalyzer Cloud
	SD-WAN Connector for FortiSASE
	Cloud-based Overlay-as-a-Service
Support Services	FortiCare Premium
	FortiCare Elite

Entitlement Limits
vCPUS		VDOMs
Minimum	1	VM01	10
Maximum	96	VM02 - VM03	25
Increments	1	VM04 - VM07	50
		VM08 - VM96	500

FortiWeb Virtual Machine - Service Bundle

Service type	Advanced Bundle	Standard Bundle
24 x 7 FortiCare plus AV	✓	✓
FortiWeb Security Service	✓	✓
IP Reputation	✓	✓
FortiWeb Cloud Sandbox	✓
Crential Stuffing Defense Service	✓

FortiManager Virtual Machine

The FortiManager Virtual Machine allows you to set the number of managed devices and ADOMs.

Service Type	Included in bundle
FortiCare Premium support	✓

Entitlement Limits
Devices		ADOMs
Minimum	1	Minimum	0
Maximum	100 000	Maximum	100 000
Increments	1	Increments	1

FortiClient EMS On-Prem

Service Type	Services
Support Services	FortiCare Premium
	FortiCare Best Practice
Service Packages	ZTNA/VPN
	EPP/ATP + ZTNA/VPN
	Chromebook

Entitlement Limits
All Endpoints
Minimum	25
Maximum	25 000
Increments	25

FortiAnalyzer Virtual Machine

The FortiAnalyzer Virtual Machine allows you to set the daily storage (GB) and ADOMs.

Service Type	Included in bundle
FortiCare Premium support	✓
FortiGuard IOC (Indicators Of Compromise)	✓
Security Automation Service	✓
FortiGuard Outbreak Detection Service	✓

Entitlement Limits
Storage (GB)		ADOMs
Minimum	5	Minimum	0
Maximum	8 300	Maximum	1 200
Increments	1	Increments	1

FortiPortal Virtual Machine

Service Type	Included in bundle
FortiCare Premium support	✓

Entitlement Limits
Devices
Minimum	0
Maximum	100 000
Increments	1

Hardware Appliances

FortiGate Hardware

The hardware device is purchased and owned by customers. However, only hardware that does not have any services already attached can be added to FortiFlex. If the hardware has any services attached, contact customer service to detach the services before configuring on FortiFlex.

The Continuous Service Policy is not applicable to FortiFlex entitlements.

Service Type	Services
Support Services	FortiCare Premium
	FortiCare Elite
	FortiCare Elite Upgrade
	ATP
	UTP
	Enterprise

The FortiCare Elite Upgrade can only be combined with one of the FortiGuard Service Bundles (ATP, UTP, or Enterprise).

FortiGate Hardware is only available for postpaid and select prepaid accounts. See Points for more information.

Cloud Services

FortiWeb Cloud - Private

Service Type	Services
Average Throughput	Average throughput measured by the 95th percentile, between 10 Mbps and 10 Gbps
Web Applications	Number of web applications, between 1 and 2000

Entitlement Limits
Throughput		Web Apps
Minimum	10	Minimum	1
Maximum	10 000	Maximum	2 000
Increments	25	Increments	1

FortiWeb Cloud - Public

Service Type	Services
Average Throughput	Average throughput measured by the 95th percentile, between 10 Mbps and 10 Gbps
Web Applications	Number of web applications, between 1 and 2000

Entitlement Limits
Throughput		Web Apps
Minimum	10	Minimum	1
Maximum	10 000	Maximum	2 000
Increments	25	Increments	1

FortiClient EMS Cloud

Service Type	Services
Support Services	FortiCare Best Practice
Service Packages	ZTNA/VPN
	ZTNA/VPN + FortiGuard Forensics
	EPP/ATP + ZTNA/VPN
	EPP/ATP + ZTNA/VPN + FortiGuard Forensics
	Chromebook

Entitlement Limits
All Endpoints
Minimum	25
Maximum	25 000
Increments	25

FortiSASE

Service Type	Services
Number of users	Number of users of the service
Service Packages	Standard
	Advanced
Bandwidth (Mbps)	Total required bandwidth
Dedicated IPs	Number of dedicated IP addresses

Entitlement Limits
Users		Bandwidth		Dedicated IP
Minimum	50	Minimum	25	Minimum	4
Maximum	50 000	Maximum	10 000	Maximum	65 534
Increments	25	Increments	25	Increments	1

FortiEDR MSSP

Service Type	Services
Service Package	Discover/Protect/Respond

Entitlement Limits
Endpoints
Minimum	0
Maximum	50 000
Increments	1