Troubleshooting the Job Queue

When there is a backlog of scans in the Job Queue or the jobs have stopped or stalled, the queue may be saturated or the jobs may need to be adjusted.

To troubleshoot scans in the Job Queue:

Issue	Recommendations	Description
Queue is saturated	Go to Scan Job> Job Queue.	Click the Load Chart of each VM type to see if it is saturated. If it is saturated, allocate a higher clone number to it.
VM errors		View the logs to see if there are VM related errors. VM related errors might mean VM clones are corrupted and cannot be recovered. In this case, the clones need to be rebuilt. To do that, change any clone number in VM Settings and click Apply. Wait a few moments and change the clone number back and click Apply again.

If the above does not resolve the issue, you need advanced troubleshooting that require a debug package. Contact technical support at https://support.fortinet.com.