Fortinet white logo
Fortinet white logo

Limitations of FortiMail Cloud

Limitations of FortiMail Cloud

Due to Cloud deployment and abstraction, some FortiMail features may be partially unavailable or not be relevant. The following table lists the details.

Feature/GUI menu

Availability

Further information

Dashboard

Yes

The System Resource and Resource History widgets are hidden on the Dashboard.

Only partial system information is visible, including Serial number, System time, System configuration(Backup only), and Email throughput.

CLI Console

Yes

Available on demand by raising a support request.

FortiView

Yes

Only Mail Statistics and Threat Statistics are available.

Monitor

Yes

Only configuration changes and administration related logs are visible under System Event.

System

Yes

These menus are hidden and fully controlled by Fortinet: Network, Certificate, High Availability and Maintenance.

No support for customized certificate (common practice among Cloud email providers). Fortinet validates the certificate for host names.

The functions under these menus are partially visible:

  • Administrator - FortiCloud Administrator account is required in addition to FortiMail administrator account. Access profiles are predefined by Fortinet. No permissions to system-level configurations, which are fully managed by Fortinet.

    SSO account is for webmail access only. No support for local accounts.

  • Configuration - Time zone change only.

  • Mail Setting - Disclaimer setting only.

  • Customization - Customized message and email template only.

    For Appearance, the language and theme color settings are moved to the Cloud Portal.

    Security Fabric is not available.

  • FortiGuard - Licensed features are supported on demand, by raising a support request.

  • Utility - Traffic Capture is not available.

Domain & User

Yes

Protected domains are added through the Cloud portal.

For regular licenses, a maximum of 10 domains are supported. For additional domain support, the associated domain feature can be used. For more protected domains, the Advanced Management license for MSSPs and Enterprises is available, which supports up to 1,000 domains.

PKI users are not supported.

Policy

Yes

Mail routing is not supported.

Profile

Yes

IP pools are not supported.

Security

Yes

Authentication Reputation & Endpoint Reputation are NOT available

Encryption

Yes

No limitations.

Data Loss Prevention

Yes

Fingerprint source is not supported.

Email Archiving

No

Not available.

Log & Report

Remote logging and FortiAnalyzer Cloud can be requested via support ticket. Otherwise, only Report Setting is available.

Alert email setting is not available.

API Scan Mode

Yes

No limitations.

RESTful API

Yes

Available on demand by raising a support request.

Limitations of FortiMail Cloud

Limitations of FortiMail Cloud

Due to Cloud deployment and abstraction, some FortiMail features may be partially unavailable or not be relevant. The following table lists the details.

Feature/GUI menu

Availability

Further information

Dashboard

Yes

The System Resource and Resource History widgets are hidden on the Dashboard.

Only partial system information is visible, including Serial number, System time, System configuration(Backup only), and Email throughput.

CLI Console

Yes

Available on demand by raising a support request.

FortiView

Yes

Only Mail Statistics and Threat Statistics are available.

Monitor

Yes

Only configuration changes and administration related logs are visible under System Event.

System

Yes

These menus are hidden and fully controlled by Fortinet: Network, Certificate, High Availability and Maintenance.

No support for customized certificate (common practice among Cloud email providers). Fortinet validates the certificate for host names.

The functions under these menus are partially visible:

  • Administrator - FortiCloud Administrator account is required in addition to FortiMail administrator account. Access profiles are predefined by Fortinet. No permissions to system-level configurations, which are fully managed by Fortinet.

    SSO account is for webmail access only. No support for local accounts.

  • Configuration - Time zone change only.

  • Mail Setting - Disclaimer setting only.

  • Customization - Customized message and email template only.

    For Appearance, the language and theme color settings are moved to the Cloud Portal.

    Security Fabric is not available.

  • FortiGuard - Licensed features are supported on demand, by raising a support request.

  • Utility - Traffic Capture is not available.

Domain & User

Yes

Protected domains are added through the Cloud portal.

For regular licenses, a maximum of 10 domains are supported. For additional domain support, the associated domain feature can be used. For more protected domains, the Advanced Management license for MSSPs and Enterprises is available, which supports up to 1,000 domains.

PKI users are not supported.

Policy

Yes

Mail routing is not supported.

Profile

Yes

IP pools are not supported.

Security

Yes

Authentication Reputation & Endpoint Reputation are NOT available

Encryption

Yes

No limitations.

Data Loss Prevention

Yes

Fingerprint source is not supported.

Email Archiving

No

Not available.

Log & Report

Remote logging and FortiAnalyzer Cloud can be requested via support ticket. Otherwise, only Report Setting is available.

Alert email setting is not available.

API Scan Mode

Yes

No limitations.

RESTful API

Yes

Available on demand by raising a support request.