Incident Response view
Incident Response provides support for planning your security posture, identifying gaps in your security processes, and develop a playbook in the event of a critical attack.
More information is available in the FortiGuard Incident Response Service description available in the Customer Service portal at https://support.fortinet.com/Information/DocumentList.aspx.
The Incident Response view displays the support tickets for your account. Use this view to monitor the status of your support requests and the Service Points applied to each request. You can create a new service ticket or view the ticket and comment on it in FortiCloud.
Point Usage
The Points Usage tab shows the service requests for your account as well the ticket type, status, and points consumed by each request.
Point Usage |
Description |
---|---|
Ticket ID |
The FortiCare Ticket number associated with the service request. Click the Ticket ID to view the request details in FortiCloud and to comment on the ticket. |
Type | The type of service requested. See Incident Response types. |
Subject |
The Subject text that was entered at the time the ticket was created. See Creating an Incident Response ticket. |
Status |
|
Request Date | The date the service request was created. |
Close Date | The date the service request was closed. |
Points |
The number of points used for this activity. |
Registered points
The Registered Points tab shows the contracts registered to your account and the service points balance for each contract. The entitlement period of the points corresponds to the contract period. This means any unused points will be forfeited on the contract expiry date. If there are multiple active contracts, the points are consumed based on a first-in-first-out rule to ensure the points that are expiring are used first.
Points | Description |
---|---|
SN# |
The account level product serial number. |
Contract |
The contract number. |
License# |
The contract license number. |
SKU |
The reference number for the service type. |
Activation Date | The contract registration date. |
Expiration Date | The contract end date. |
Points Used |
The number of service points used by this contract. |
Balance |
The number of service points remaining for this contract. This number is updated each time a Service Request is moved to Completed. |
To export the Point Usage and Registered points:
- Click Export As and select either Excel File or CSV File.
- In the dialog that opens, choose to open the file or save it to your device, and click OK.