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Selecting an account

Users can log in to FortiCloud using email or IAM credentials in a comprehensive portal. Account permissions depend on the account type you use to access FortiCloud.

Users can log into FortiCloud using:

Email credentials

Users can access linked user accounts when logging in using email credentials. Account permissions will vary depending on the account chosen.

To access the user account:
  1. Go to https://support.fortinet.com.

  2. Select Login Now. The log in portal opens.

  3. Select Email Login.

  4. Enter your FortiCloud email and password in the Email and Password fields.

  5. Click Log In. Accounts linked to your credentials are displayed.

  6. Select Email User. Your account information is displayed.

  7. Click Proceed as Email User.

    The Dashboard is displayed.

    Note

    If multiple accounts are linked to the email credentials, the Select an Account to Proceed page is displayed. Hover over the account you want and click Select to navigate to the dashboard.

To access partner connected accounts:
  1. Go to https://support.fortinet.com.

  2. Select Login Now. The log in portal opens.

  3. Select Email Login.

  4. Enter your FortiCloud email and password in the Email and Password fields.

  5. Click Log In. Accounts linked to your credentials are displayed.

  6. Select Partner Connected Accounts. Accounts linked to the partner account are displayed.

  7. Select the account:

    • Select Visit as Partner to access the partner account.

    • Hover over an Account Name and click Select to access an individual account.

    The Dashboard is displayed.

IAM user credentials

Users can access FortiCloud using IAM user accounts when logging in with their IAM user credentials.

Note

You can enter either your account ID number or alias in the Account ID/Alias field.

To access the IAM user account:
  1. Go to https://support.fortinet.com.

  2. Select Login Now. The log in portal opens.

  3. Select IAM User.

  4. Enter your credentials in the Account ID/Alias, Username, and Password fields.

  5. Click Log In. The account information is displayed.

  6. Click Proceed as IAM User.

    The Dashboard is displayed.

IdP role credentials

Users can access FortiCloud using external IdP roles when logging in with their organization's ID provider.

To access the external IdP role:
  1. Log in using your organization's ID provider. The log in portal opens.

  2. Select the Service Provider.

  3. Select External IDP Role. The roles available based on your credentials are displayed.

  4. Hover over the role you want to choose and click Select.

    The Dashboard is displayed.

Selecting an account

Users can log in to FortiCloud using email or IAM credentials in a comprehensive portal. Account permissions depend on the account type you use to access FortiCloud.

Users can log into FortiCloud using:

Email credentials

Users can access linked user accounts when logging in using email credentials. Account permissions will vary depending on the account chosen.

To access the user account:
  1. Go to https://support.fortinet.com.

  2. Select Login Now. The log in portal opens.

  3. Select Email Login.

  4. Enter your FortiCloud email and password in the Email and Password fields.

  5. Click Log In. Accounts linked to your credentials are displayed.

  6. Select Email User. Your account information is displayed.

  7. Click Proceed as Email User.

    The Dashboard is displayed.

    Note

    If multiple accounts are linked to the email credentials, the Select an Account to Proceed page is displayed. Hover over the account you want and click Select to navigate to the dashboard.

To access partner connected accounts:
  1. Go to https://support.fortinet.com.

  2. Select Login Now. The log in portal opens.

  3. Select Email Login.

  4. Enter your FortiCloud email and password in the Email and Password fields.

  5. Click Log In. Accounts linked to your credentials are displayed.

  6. Select Partner Connected Accounts. Accounts linked to the partner account are displayed.

  7. Select the account:

    • Select Visit as Partner to access the partner account.

    • Hover over an Account Name and click Select to access an individual account.

    The Dashboard is displayed.

IAM user credentials

Users can access FortiCloud using IAM user accounts when logging in with their IAM user credentials.

Note

You can enter either your account ID number or alias in the Account ID/Alias field.

To access the IAM user account:
  1. Go to https://support.fortinet.com.

  2. Select Login Now. The log in portal opens.

  3. Select IAM User.

  4. Enter your credentials in the Account ID/Alias, Username, and Password fields.

  5. Click Log In. The account information is displayed.

  6. Click Proceed as IAM User.

    The Dashboard is displayed.

IdP role credentials

Users can access FortiCloud using external IdP roles when logging in with their organization's ID provider.

To access the external IdP role:
  1. Log in using your organization's ID provider. The log in portal opens.

  2. Select the Service Provider.

  3. Select External IDP Role. The roles available based on your credentials are displayed.

  4. Hover over the role you want to choose and click Select.

    The Dashboard is displayed.