FortiToken Mobile & FortiGate
|
Category |
Question |
Answer |
|---|---|---|
| Migrate token license |
I previously purchased a FortiGate. With it I purchased a set of five soft tokens. Recently I purchased a new FortiGate. I would like to move my 5 purchased soft tokens to this new firewall. |
To transfer the token licenses from the old FortiGate to the new FortiGate, you will need to submit a ticket to Fortinet Customer Service and provide the Fortinet account, old and new device serial numbers, and FortiToken license serial numbers. The FortiToken license serial number is found from the token license email and its format is like EFTMxxxxxxxxxxxx. |
| Unassign token | I have a new iPhone and have discovered FortiTokens are no longer working on FortiToken Mobile. The message tells me to either scan a barcode or enter manually. | This is a FortiGate-issued token which cannot transfer to a new device. You can unassign an old token for a user from the administration console of the FortiGate and then issue a new token. |
| Import token license | How can I import purchased tokens to FortiGate? |
To import purchased tokens:
|
| No push notification received |
I have activated a token on FortiToken Mobile and then uninstalled FortiToken Mobile. Then I reinstalled FortiToken Mobile and activated the same token, but I cannot receive push notifications. What should I do to receive push notifications? |
This happens because the token registration ID was updated on FortiToken Mobile after the new FortiToken Mobile app was installed, but the old token registration ID is still stored on the FortiGate. After the token registration ID is updated by FortiGuard, FortiGate queries it to send to push proxy. The registration ID update has up to a five minute delay on FOS. Wait five minutes after token activation on the new FortiToken Mobile app, then retry your login authorization. The new FortiToken Mobile app should now receive push notifications. |