Transfer devices on FTC

You can transfer devices from one FTC account to another using the FTC portal. While the transfer is being processed, end users should not experience any changes. For example, even if an end user is logged in to VPN, they will be able to continue using the VPN during the device transfer process.

FortiToken Cloud approves device transfer requests automatically if the source account has been removed or merged into another account in FortiCare. We strongly recommend that you check and clear any sensitive user data off the device before removing the device from the source account or merging it with another FortiCare account.

To transfer a device with data:

1. Submit a device ownership transfer ticket in FortiCare.

2. Wait until after the ticket is processed and the ownership is transferred to the new owner in FortiCare. For example, Account A is the original owner and Account B is the new owner.

3. Now the owner of either Account A or B can start the device transfer by selecting Auth Clients>Devices (HA)>Manage Device Ownership>Devices.

4. Locate the device (whose Ownership Status should be "Inconsistent").



5. On the right side of the row, click the menu with the three dots and then click Transfer to start transferring the device ownership.

6. If you are the NOT owner of the new account who initiate the device ownership transfer, click Devices (HA)>Ownership>Tasks, locate the transfer task and click "Approve".

   Device ownership transfer tasks are viewable by both parties involved. A device ownership transfer task cannot be initiated and approved by the same party. If you have initiated a device ownership transfer task, you must wait for the other party to approve it.

   

7. Wait until the Progress column shows "100%" and the Status column shows "Complete". By then, the ownership of the device should have been transferred to the new owner, and any old data on the device should have been wiped out.

   

   

Tasks will remain on the page for 24 hours and will be deleted automatically thereafter.

To transfer a device without data:

If all data related to the old account has been removed from the device, FTC can automatically transfer the device ownership to the new owner. However, the device will not appear in the new account's Auth Clients or Devices (HA)>Manage Device Ownership pages of the FTC portal.

To establish the new connection between the FTC portal and the auth client (FortiGate for this case), you must log in to the FortiGate device and run the CLI command execute fortitoken-cloud update.